Senior Engineer, Reliability

LPL Financial•Charlotte, TX

About The Position

The Senior Engineer, Observability and Platform Stability is responsible for the reliability, availability, and performance of observability platforms and associated applications. The role supports application health and performance through monitoring, incident response, platform maintenance, automation, and operational excellence initiatives. This position partners with Platform Engineering, DevOps, Operations, Incident Management, and application teams to improve platform stability, support production environments, mature CI/CD processes, and enhance observability capabilities across the enterprise. The ideal candidate has strong experience in observability platforms, production operations, site reliability engineering practices, incident management, and platform stability initiatives, and is committed to collaboration and operational excellence.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
6+ years of experience in Site Reliability Engineering (SRE), platform engineering, production support, enterprise application operations, or related technology environments.
5+ years of experience supporting enterprise platforms, including AWS, Dynatrace, ELK, ServiceNow, and SolarWinds.
Experience troubleshooting complex production incidents within enterprise-scale technology environments.
Experience executing technology changes through formal change management and release management processes.

Nice To Haves

Experience within financial services or another regulated industry.
Experience implementing or supporting CI/CD pipelines, release automation, and deployment processes across development, testing, and production environments.
Experience with observability platforms, monitoring tools, performance dashboards, or application monitoring solutions.
Experience collaborating with offshore, nearshore, or global delivery teams.

Responsibilities

Partner with Product Owners and engineering teams to provide operational support and release execution for technology initiatives.
Validate operational readiness for platform changes, including rollback plans, runbooks, integration requirements, and support transitions.
Maintain platform stability during technology transformations and production deployments.
Support platform ownership transitions and operational readiness activities across globally distributed teams.
Troubleshoot platform and application issues to restore service and minimize business impact.
Serve as an escalation point for complex production incidents and operational challenges.
Participate in incident triage, root cause analysis, corrective action planning, and resolution activities.
Partner with engineering teams to implement permanent solutions that reduce recurring production issues.
Support mission-critical environments by ensuring timely incident resolution and operational continuity.
Perform platform health reviews, configuration assessments, and performance evaluations to identify operational risks.
Execute reliability initiatives focused on improving recovery times, reducing incident recurrence, and minimizing change-related defects.
Validate vendor releases, hotfixes, and configuration updates prior to production deployment.
Collaborate with observability and analytics teams to improve monitoring, alerting, and issue detection capabilities.
Execute platform changes through established SDLC, change management, and release management processes.
Partner with Platform Engineering, DevOps, Quality Engineering, and Scrum teams to enhance release and deployment practices.
Support adoption of source control, environment separation, release automation, and CI/CD capabilities.
Ensure technology solutions are testable, deployable, and operationally supported before and after production implementation.
Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures.
Document incident findings, lessons learned, and process improvements.
Contribute to repeatable, scalable operational processes and continuous improvement initiatives.