Senior Engineer - IT Systems Field Service

United Airlines•Denver, CO

4d•$89,965 - $117,212•Onsite

About The Position

This operational support and project leader position is designed to leverage the candidate’s knowledge of United’s Best Practices, tools, and processes within the Digital Technology – Field Services organization. The successful candidate will possess the ability to lead and mentor junior Engineers and contractors as needed. The role is responsible for managing all logistical aspects of medium to large-sized projects, helping coordinate project and resource plans, training of airport staff, and ensuring functionality and quality of the delivered solution. They will oversee projects such as Local Area Network (LAN), Wide Area Network (WAN), Voice Over IP (VOIP), Closed Circuit Television (CCTV), Audio Visual (A/V) technology platforms, mobility platforms, and infrastructure activities that comply with United’s IT critical infrastructure standards. The role will include interfacing between Field Services and internal & external business partners and vendors. The successful candidate must possess excellent organization and communication skills, a strong background in project management, a strong understanding of telecommunications standards and practices, and excellent customer service skills. The candidate values cultural, ethnic, gender, and other individual differences in people and creates an environment of learning, valuing, encouraging, and supporting differences. Oversees DT projects and technology support for an assigned set of large and small line stations. Other sites may include customer service centers, contact centers, and all other United Airlines facilities. Duties include walkthroughs, site surveys, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT network infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage. Station ownership – Establishes relationships with the leadership of the airports/stations they oversee. This includes completing regular station visits, communicating with station leadership on project status and the current state of technology at the station, and completing the station visit checklist when visiting the airport. Performs system maintenance/administration, diagnostics, imaging of PCs and mobile devices, installation and removal of PC equipment, assist end users with troubleshooting of device performance issues. Attends regional project meetings and provides project tracking and analysis. Supports the integration of vendor tasks and tracks and reviews vendor deliverables. Coordinates activities with internal/external technology owners/service providers, Network Engineering, WAN Engineering, WiFi Engineering, Mobility Engineering and Electrical contractors. Mentor junior engineers and contractors to build their skillsets and teach United DT Best Practices. Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards, Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA).

Requirements

Bachelor's degree in Computer Science or Information Technology
2+ years of relevant experience
Strong verbal and written communication skills
Technical aptitude and ability to learn new technologies
Experience leading mid to large-size projects
Ability to communicate solutions to both technical and non-technical audiences
Aptitude for problem solving
Strong level of poise in high pressure environments
Active commitment to self-development
Knowledge of low voltage and fiber standards
Must be able to travel up to 50%
Must be able to work fully onsite at the DEN airport
Available for 24x7 schedule
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Responsibilities

Manage all logistical aspects of medium to large-sized projects
Coordinate project and resource plans
Train airport staff
Ensure functionality and quality of the delivered solution
Oversee projects such as LAN, WAN, VOIP, CCTV, A/V technology platforms, mobility platforms, and infrastructure activities
Interface between Field Services and internal & external business partners and vendors
Oversee DT projects and technology support for assigned airports/stations
Perform walkthroughs, site surveys, DT equipment support, preventative maintenance, mobility product support, DT network infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage
Establish relationships with airport/station leadership
Complete regular station visits and communicate project status
Perform system maintenance/administration, diagnostics, imaging of PCs and mobile devices, installation and removal of PC equipment
Assist end users with troubleshooting of device performance issues
Attend regional project meetings and provide project tracking and analysis
Support the integration of vendor tasks and track/review vendor deliverables
Coordinate activities with internal/external technology owners/service providers
Mentor junior engineers and contractors
Ensure MDF and IDF rooms conform to established enterprise/industry standards