Senior Engineer I - Business Process/Workflow Management

Microchip•Chandler, AZ

17d

About The Position

Microchip Technology is seeking a Senior Engineer to join its IT Business Process Workflow Tools Management team. The role collaborates with business users to analyze processes, develop workflow solutions, and drive automation initiatives. The successful candidate identifies processes that can be automated or digitized with workflow management tools and helps users adopt and maximize self-service workflow platforms. The position serves as a liaison between internal stakeholders and workflow tool vendors for migrations, issue resolution, and feature gap analysis. It also develops integrations between workflow tools and external systems, maintains internal support platforms, and creates user-focused training and instructional materials.

Requirements

Bachelor’s or Master’s degree in Instructional Design, Education, Computer Science, Information Systems, or a related field.
5–7.5 years of experience in workflow automation, business process analysis, or related IT systems roles.
Experience working directly with business users to gather requirements and implement workflow solutions.
Familiarity with workflow management platforms and process automation tools.
Experience with scripting or programming, including Python and system integrations.
Strong communication, training, and documentation skills.
Ability to manage multiple priorities and collaborate across technical and non-technical teams.

Responsibilities

Partner with business users to identify opportunities for process automation and digitization using workflow management tools.
Support users in adopting and effectively using self-service workflow solutions.
Serve as the primary liaison between users and workflow tool vendors for migrations, troubleshooting, bug fixes, and enhancement requests.
Develop and maintain integrations between workflow tools, external scripts, and databases.
Create instructional materials, including documentation, tutorials, and training videos, and publish content on Confluence.
Conduct user training sessions and promote best practices and broader adoption of workflow tools across the organization.
Manage governance processes, user access controls, and permissions for workflow management platforms.
Enhance, troubleshoot, and maintain a Python-based portal used for blueprint requests, issue tracking, and access management.