Senior Engineer - Gas Turbine Product Service

GE Vernova • Greenville, NC

2d

About The Position

The Hot Gas Path Product Service Engineer provides technical support for fielded GE Vernova gas turbines, solving Hot Gas Path (HGP) issues at customer sites. The work ranges from day-to-day technical troubleshooting and recommendations to complex root cause analyses with long-term implications for GE Vernova and its customers.

The role supports the installed base of gas turbine HGP systems, working with commercial, design, customer, field services, and supplier teams to resolve issues and introduce new products. It applies engineering techniques and processes to deliver accurate, high-quality, timely solutions that meet customer needs and business goals. The engineer also communicates technical issues, risks, and recommendations to customers and senior leaders, and contributes to continuous improvement of Product Service processes.

The position may require occasional off-hours support and global travel to customer sites and offices, typically less than 5%. GE Vernova offers relocation assistance and describes the work environment as providing professional development, challenging careers, and competitive compensation.

Requirements

• Bachelor’s degree in Mechanical, Aerospace, Materials Science Engineering, or a related engineering field from an accredited college or university.
• At least 8 years of experience in the design, repair, testing, manufacturing, operation, or maintenance of gas turbine HGP systems.
• Ability to travel globally to customer gas turbine sites and offices for root cause investigations, critical outage inspections, and customer communications; travel is typically less than 5%.
• Ability and willingness to provide occasional off-hours support for customer issue resolution.

Nice To Haves

• 10 or more years of experience in the design, repair, manufacturing, or maintenance of gas turbine HGP systems.
• Ability to manage multiple tasks simultaneously and drive projects to completion.
• Demonstrated leadership in pursuing appropriate engineering actions in adverse conditions or situations.
• Ability to communicate clearly and effectively with people at all organizational levels, both internally and with customers.
• Team orientation, a global mindset, and effectiveness working across cultures.
• Prior experience in a customer-support or customer-facing role.
• Ability to anticipate customer needs and ensure they are met.
• Ability to understand background situations, anticipate where conversations are leading, and steer them productively.
• Self-starter with initiative and interpersonal skills to direct cross-functional projects and work through completion.
• Ability and desire to identify and implement continuous process improvements.
• Strong written and verbal communication skills.
• Strong team-building skills and ability to develop relationships across the organization.
• Ability to energize teams through inclusiveness and connection with people.
• Understanding of business objectives and ability to drive the tasks needed to meet them.
• Demonstrated project management skills.
• Ability to remain calm in challenging, safety-related, or high-cost situations; develop and communicate a step-by-step plan, gain concurrence through technical expertise, and drive the plan to completion.

Responsibilities

• Provide engineering support for the installed base of gas turbine Hot Gas Path systems.
• Work with commercial, design, and customer teams to resolve gas turbine HGP issues accurately, with quality and timeliness.
• Support Field Services teams during planned outages.
• Prepare technical presentations for customers and senior leadership, including user conferences, webinars, and technical reviews.
• Develop technical information letters (TILs or ETCs) that clearly communicate technical issues, risks, and recommendations to customers.
• Conduct root cause analyses of field failures involving gas turbine HGP systems.
• Maintain relationships with internal stakeholders to understand and address customer requirements.
• Work with internal and external suppliers to identify cost-effective solutions that meet customer requests.
• Travel to customer locations to support commercial teams during unplanned or forced outages and customer technical review meetings.
• Work with design and development teams to introduce new products.
• Participate in Lean Action Workouts and lead Kaizen projects to improve Product Service processes and support continuous improvement.

Benefits

• Relocation assistance
• Competitive compensation
• Discretionary annual bonus eligibility
• Medical, dental, vision, and prescription drug coverage
• 24/7 access to Health Coach, a nurse-based resource
• Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
• GE Vernova Retirement Savings Plan, including a tax-advantaged 401(k) savings opportunity with company matching and company retirement contributions
• Access to Fidelity resources and financial planning consultants
• Tuition assistance
• Adoption assistance
• Paid parental leave
• Disability benefits
• Life insurance
• 12 paid holidays
• Permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior