Senior Engineer, Customer Quality Engineering

Entegris • Danbury, CT

12d • $100,000 - $120,000 • Onsite

About The Position

Entegris is seeking a Customer Quality Engineer to join their team. This dynamic and cross-functional role involves interaction at multiple levels within customer, Entegris, and supplier organizations. The position is high impact, high output, and high visibility, requiring a calm-assertive demeanor and the ability to manage multiple, ever-changing priorities. This role can be based at their Bedford, MA or Danbury, CT sites.

Requirements

• Bachelor of Science Degree in Chemical, Mechanical, Electric/Electronic Engineering, or related technical field.
• 5+ years of experience in an engineering role in quality, process, equipment, or materials, ideally within the semiconductor industry (other manufacturing industries will be considered).
• Experience managing issues and projects between internal stakeholders and customers, including experience with escalation.
• Project management experience with a focus on closing gaps between company capabilities and customer needs.
• Experience with applicable quality tools such as Pareto, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, and 8D problem-solving methodology.
• Flexibility to work non-standard hours and alternate work shifts to balance workload across North America and Asia scopes of responsibility.
• Experience working and communicating between North America-based manufacturing facilities and Asia-based support teams and customers.
• Ability to travel 10% to 50% domestically and internationally.

Nice To Haves

• Experience remotely collaborating with colleagues, customers, and suppliers in virtual meetings.

Responsibilities

• Engage with customers, sales teams, and factory/product/supply chain/quality teams.
• Execute CQE responsibilities as defined by CQE Policy documents, Entegris business processes, account-specific support plans, and as led by CQE management.
• Support the Materials Solutions Division.
• Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs, and other cross-functional tasks and projects aligned with Entegris and Customer goals.
• Be part of a global team designed to improve Entegris' success with customers.
• Collaborate with cross-functional teams at varying levels and degrees of complexity across a vast range of products, regions, and companies (customers and suppliers).
• Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values).
• Provide support for various documentation expectations such as business process documents, item tracking, performance reporting, and continuous improvement project management.

Benefits

• Competitive base salary range of $100,000 - $120,000 determined on years of experience.
• Annual bonus eligibility.
• Progressive paid time off policy.
• Generous 401(K) plan with an impressive employer match with no delayed vesting.
• Excellent health, dental and vision insurance packages.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior