Senior Engagement Specialist - The Ohio State University

Legends Global•Columbus, OH

5d•Onsite

About The Position

Legends Global has partnered with The Ohio State University Alumni Association (OSUAA) to enhance engagement with Buckeye graduates worldwide. This partnership involves establishing a new Engagement Center focused on identifying alumni interests, producing relevant content, and cultivating meaningful relationships. The Senior Engagement Center Specialist will report to the Manager of the Engagement Center and will play a key role in supporting the operations, development, culture, and strategy of the team. This position will collaborate with the Student Manager to ensure efficient project execution, technology utilization, and daily operations for the entire team. The role involves proactive and reactive outreach via various channels to connect alumni, family, and friends back to The Ohio State University, supporting broad-based fundraising efforts, and managing prospects through the gift cycle. The specialist will also contribute to strategic planning and utilize the university's prospect management database.

Requirements

Bachelor’s degree from a four-year accredited college or university
1-2 years fundraising or sales experience preferred
Previous sales experience identifying, cultivating and soliciting customers is preferred
A passion for the power and impact of fundraising specific to university alumni giving
Self-motivated and ability to work as a team member in a complex organization
Excellent interpersonal, verbal and written communication skills
Strong work ethic paired with outstanding time management, organizational and analytical skills
Ability to motivate and inspire colleagues
Strong problem-solving skills including the ability to listen, identify, and resolve issues
Optimistic team-first attitude and a competitive desire to be the best
Ability to work within a fast-paced environment and manage multiple tasks simultaneously
Resourceful, innovative and forward thinking

Responsibilities

Assist with the onboarding and training of specialists and students.
Assist with strategy development for various campaigns and outreach efforts.
Assist with weekly training and development opportunities for specialists and students.
Assess technology and software processes to ensure optimal team experience.
Enhance operational and strategic components of engagement center specialist daily tasks.
Analyze Engagement Center metrics on a daily, weekly, and quarterly basis.
Provide consistent maintenance to keep talking points and impact language fresh and relevant.
Assist with strategy for continuum movement through portfolio.
Assist with monitoring and curating multi-channel communications and content.
Audit and provide quality assurance for email and web chat operations.
Audit event registration operations and provide quality assurance for event-related processes.
Promote positive team culture across student and full-time team.
Serve as team lead for contests, team-building activities, and performance management.
Assist with coordination of team outings, activities, and training sessions.
Facilitate connections between full-time and student team.
Continue to manage responsibilities associated with specialist position.
Understand and implement strategic engagement opportunities through proactive and reactive outreach via calls, email, text, web chat, video and social to alumni, family and friends to connect them back to The Ohio State University.
Work closely with the Engagement Center Manager to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising.
Develop and maintain a thorough working knowledge of the philanthropic priorities to effectively present a case for support.
Take timely and strategic steps in moving prospects through the gift cycle of identification, qualification, cultivation, solicitation and stewardship.
Assist and/or lead in short- and long-range strategic planning activities to create and implement fundraising goals and objectives.
Make effective use of the university's prospect management database and other institutional resources to ensure appropriate management of donors, prospects, alumni and volunteers in coordination with university objectives.