Senior Energy Program Manager

STRM Recruiting • Los Angeles, CA

2d • $95,000 - $140,000 • Hybrid

About The Position

Our client is seeking a highly organized and motivated Program Manager to support implementation of a Large Commercial Energy Efficiency Program for a major California natural gas utility. In this role, you will manage day-to-day program operations and support successful delivery of services to large commercial customers.

The Program Manager will play a key role in coordinating program activities across internal staff, customers, contractors, and other stakeholders to ensure services are delivered effectively, program requirements are met, and administrative processes are completed accurately and on time. This includes managing program planning, supervising program staff, tracking performance, coordinating service delivery, preparing reports, overseeing invoicing support, supporting internal financial management, and helping maintain strong communication across the program team.
This role also serves as the primary day-to-day point of contact for the utility client, with responsibility for maintaining a strong client relationship, coordinating with utility staff regarding approvals and program support needs, and ensuring alignment on priorities, schedules, deliverables, and performance expectations. In addition, the Program Manager may conduct outreach to high-potential customers to support program participation and strategic project development.

The Program Manager may also support the company's broader business development efforts in California by helping build relationships in the energy efficiency community, identifying and qualifying potential opportunities, contributing to proposal and pricing development, supporting partnership development, and representing the company in relevant industry forums and market conversations.

The Program Manager works closely with program leadership, outreach staff, account managers, engineers, finance, administrative staff, and business development leadership to support a high-quality customer experience, strong program performance, and continued market growth.

Requirements

• Bachelor’s degree in business, environmental studies, engineering, energy management, public administration, or a related field; or equivalent relevant experience.
• Minimum of 5 years of experience in program management, project coordination, operations, client services, or related roles within the energy sector, including energy efficiency, utility programs, renewable energy, grid modernization, or sustainability initiatives.
• Demonstrated experience managing or supporting program delivery, schedules, reporting, documentation, and cross-functional coordination.
• Strong experience working directly with clients, maintaining relationships, coordinating priorities, and supporting issue resolution in a professional services or program delivery environment.
• Demonstrated ability to supervise staff, coordinate team activities, and support accountability for deliverables and performance.
• Experience supporting project financial management, invoicing, reporting, documentation, and multiple concurrent priorities with strong attention to detail.
• Ability to identify and help qualify opportunities, support partnership development, and contribute to proposals and pricing in coordination with leadership.
• Excellent written, verbal, and interpersonal communication skills, with the ability to work effectively with internal teams, clients, customers, and external partners.
• Strong organizational and time management skills, with the ability to track details, manage deadlines, and maintain high-quality work in a fast-paced environment.
• Ability to identify issues, prioritize effectively, and implement practical solutions in coordination with leadership and team members.
• Proficiency with Microsoft Office and experience using spreadsheets, CRM systems, project tracking tools, and reporting platforms.
• Commitment to sustainability, energy efficiency, and delivering high-quality service in support of equitable clean energy outcomes.

Nice To Haves

• Utility Program Experience
• Large Commercial Customer Experience
• California Market Knowledge
• Financial Management Experience
• Customer and Market Engagement Experience
• Proposal and Partnership Experience
• Cross-Functional Team Environment

Responsibilities

• Manage day-to-day implementation of program services to ensure activities are delivered efficiently, on schedule, and in alignment with program requirements.
• Serve as the primary day-to-day contact for the utility client, maintaining strong communication, responsiveness, and coordination on program needs, approvals, and performance.
• Coordinate internal teams and program activities to support effective delivery of services to large commercial customers.
• Supervise program staff, support accountability and performance, and help ensure work is completed at a high level of quality.
• Support internal financial management of the project, including P&L oversight, invoicing, reporting, and coordination with finance and leadership.
• Monitor program activity, pipeline movement, project status, customer participation, and other key metrics to support program goals and timely issue resolution.
• Conduct or support outreach to high-potential customers where needed to advance participation and project opportunities.
• Help strengthen the company's market presence in California by building relationships, identifying and qualifying opportunities, supporting proposal development, and contributing to strategic partnerships.
• Identify process improvements and operational efficiencies that strengthen program performance and customer experience.
• Oversee day-to-day program operations, ensuring activities are completed in accordance with program requirements, schedules, budgets, and quality expectations.
• Serve as the primary point of contact for the utility client on day-to-day matters, including status updates, issue resolution, planning discussions, approvals, and coordination of support needs.
• Work directly with internal utility staff to support approvals, resolve operational issues, align on delivery priorities, and facilitate smooth implementation of services.
• Schedule and lead internal meetings, client meetings, and program planning sessions; document notes, action items, and follow-up needs.
• Provide direction, oversight, and support to program staff; monitor workloads and performance; and help ensure accountability for deliverables and service quality.
• Work closely with outreach staff, account managers, engineers, and administrative personnel to support aligned execution of program activities and customer services.
• Conduct or support direct outreach to high-potential customers to help drive participation, address barriers, and advance strategic opportunities.
• Help ensure customers and stakeholders receive responsive, coordinated, and professional support throughout the program experience.
• Monitor customer activity, project progression, service delivery milestones, pipeline status, and other performance indicators to help keep the program on track.
• Prepare, review, and support submission of recurring client reports, internal performance updates, dashboards, presentations, and other required documentation.
• Track deadlines, action items, and assigned responsibilities across the team to support timely completion of work.
• Ensure records of customer activity, project status, deliverables, communications, approvals, and operational materials are organized, current, and accessible.
• Assist with project financial oversight, including tracking budget performance, supporting P&L management, coordinating invoicing inputs, and working with finance and leadership on related administrative needs.
• Recognize delivery challenges, administrative bottlenecks, customer concerns, or data gaps and take appropriate action to resolve them or escalate them as needed.
• Recommend and support implementation of improvements to workflows, reporting, tracking systems, financial management practices, coordination processes, and business development support.
• Help identify and cultivate relationships with potential subcontractors, partners, and industry collaborators that strengthen the company's ability to pursue and deliver work.
• Participate in conferences, industry events, trade groups, and networking opportunities to increase the company's visibility and market intelligence.
• Help identify potential new business opportunities, monitor upcoming procurements, qualify leads, and provide input on go/no-go decisions.
• Build and maintain relationships within the California energy efficiency market, including utilities, implementers, trade allies, consultants, and other market actors.
• Assist with proposal development, staffing approaches, partnership strategies, scope development, and pricing inputs for new opportunities.

Benefits

• Competitive base salary ($95,000-$140,000) commensurate with experience and qualifications.
• Performance-based bonus tied to individual and company performance.
• 401(k) retirement savings plan with employer match.
• Comprehensive health, dental, vision, life, and disability insurance.
• Paid vacation, sick time, and holidays.
• Professional development and training opportunities.
• A dynamic, inclusive work environment that encourages collaboration, innovation, and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior