Senior Endpoint Platform Engineer

Graco•Minneapolis, MN

5d•$98,300 - $172,000

About The Position

The Senior Platform Engineer – Endpoint defines and operates the enterprise endpoint management platform to deliver secure, reliable and scalable device services across global office, remote and manufacturing environments. This position owns endpoint architecture, standards and platform strategy for Intune/Autopilot and Jamf/macOS, including compliance, provisioning, application delivery and patch management. Additionally, this position drives platform health through engineering design, telemetry and continuous improvement, and partners closely with Cybersecurity, Infrastructure and Service Desk teams to ensure stable and scalable endpoint services. The individual in this position also serves as the senior escalation point for complex or systemic endpoint issues while enabling ongoing improvement of the digital workplace environment.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent practical experience
5+ years of experience in engineering enterprise endpoint environments
Deep hands-on expertise with Microsoft Intune, Autopilot, endpoint compliance, update strategies and application lifecycle management
Strong experience with macOS enterprise management using Jamf or equivalent tooling
Proven ability to design endpoint architectures and lead cross-functional technical solutions
Experience supporting manufacturing or operationally critical environments
Ability to operate and both technical and platform levels, translating business needs into endpoint solutions
Experience influencing cross-functional teams including Security, Infrastructure and Service Delivery

Nice To Haves

Master’s degree in a relevant technical field
Jamf 200/300/400 certifications or equivalent macOS management certifications
Experience working in global manufacturing organizations.
Experience supporting cloud modernization or digital workplace transformation initiatives

Responsibilities

Ensure consistent, reliable endpoint services that enable a seamless end user experience across office, remote and manufacturing environments
Design platform standards and guardrails the reduce incidents and improve Service Desk effectiveness
Balance security, usability and operational requirements when designing endpoint solutions
Communicate platform changes, risks and known issues clearly to IT partners and stakeholders when user or production impact is expected
Own endpoint architecture, standards and core platforms including Intune, Autopilot and Jamf
Define and maintain provisioning models, compliance baselines, application delivery and configuration standards
Lead design and implementation of endpoint solutions that support enterprise and manufacturing environments
Partner with Security to define and enforce endpoint compliance, access and protection standards
Act as Tier 3 escalation point for complex endpoint issues involving Windows, macOS, iOS, and Android environments
Lead root cause analysis and resolution of systemic endpoint issues, such as enrollment failures, policy conflicts, configuration drift, and update failures
Support high-impact issues impacting shared workstations, role-based devices, and manufacturing environments
Partner with Service Desk, Security and Infrastructure teams to implement permanent correct actions
Drive continuous improvement with a bias for automation of endpoint platforms, tooling, and operational processes
Define, maintain and improve endpoint standards, reference architectures and troubleshooting playbooks
Leverage telemetry and trend analysis to improve platform stability and reduce operational noise
Serve as a senior escalation resource as part of an on-call rotation for critical endpoint platform incidents
Respond to business-critical endpoint failures outside standard business hours when required
Coordinate cross-team response during outages or high-impact endpoint events.