Senior Endpoint Engineer

Genesys

2d • Remote

About The Position

Genesys is seeking a highly motivated and experienced Senior Endpoint Engineer to join our dynamic Endpoint team. The ideal candidate will be responsible for the operation, engineering, configuration, support, troubleshooting, and continuous improvement of enterprise endpoint solutions across our global device estate. This role will work in a global and collaborative team environment with a focus on owning, supporting, and optimizing the technology used across Genesys endpoints, including Windows, macOS, Ubuntu, iOS, and Android devices. The Senior Endpoint Engineer will help ensure secure, reliable, and efficient endpoint management while supporting automation, compliance, global printing, monitoring, Virtual Desktop Environment (VDI), and user experience initiatives.

Requirements

• A degree in computer science, information technology, or a related field preferred, or an equivalent combination of education and experience.
• Fluent English language skills.
• A minimum of 5 years of experience in IT, with at least 3 years in an endpoint engineering, endpoint administration, desktop engineering, systems administration, or similar role managing endpoints in a corporate environment.
• Enterprise-level expertise engineering, managing, and supporting endpoint environments across multiple operating systems, including Windows, macOS, Ubuntu, iOS, and Android.
• Hands-on experience administering and supporting Microsoft Intune, including endpoint configuration, compliance, application deployment, policy management, reporting, and troubleshooting.
• Hands-on experience administering and supporting Jamf Pro, including macOS device management, configuration profiles, application deployment, reporting, and troubleshooting.
• Advanced experience with Windows device management and Windows OS troubleshooting in an enterprise environment.
• Experience with Microsoft Entra ID, Microsoft Active Directory, Windows Autopilot, Group Policy, and endpoint identity/access workflows.
• Experience with Microsoft BitLocker, FileVault, Jamf/JSS Mac management concepts, endpoint encryption, and endpoint security controls.
• Daily operational experience administering, supporting, or troubleshooting SolarWinds or similar infrastructure monitoring and alerting platforms.
• Experience supporting or administering Virtual Desktop Environment (VDI) solutions, including AWS and/or Microsoft-based platforms.
• Experience supporting enterprise or global print environments, including printer deployment, driver management, print queues, vendor coordination, project execution, and troubleshooting.
• Practical awareness of AI-enabled IT operations, endpoint analytics, automation workflows, or proactive support capabilities, with the ability to use emerging tools responsibly to improve endpoint support and operational efficiency.
• Experience with PowerShell or similar scripting to support endpoint administration, troubleshooting, reporting, automation, and repeatable operational processes.
• Ability to lead and coordinate endpoint-related projects, including planning, ownership of assigned workstreams, collaboration with vendors, and communication with IT Services and engineering teams.
• Demonstrated knowledge of MDM concepts, device compliance, mobile security, endpoint configuration standards, and compliance frameworks.
• Ability to adapt to a fast-paced, dynamic environment while staying highly organized, efficient, and current with relevant technologies.
• Ability to solve complex technical and business problems independently and collaborate with others to achieve positive outcomes.
• Strong customer service mindset and ability to support users, vendors, and technical teams professionally.
• Experience supporting endpoint vulnerability remediation efforts and ensuring a high level of endpoint and infrastructure availability.
• Comfortable documenting processes, technical procedures, troubleshooting steps, design decisions, and operational standards.
• Able to work effectively and independently under deadlines.
• A proactive self-starter who actively seeks innovative opportunities to deliver value while ensuring alignment to overall IT strategy and priorities.
• Expected to participate in extended-hour and weekend support as required for planned maintenance, escalations, mission needs, or emergency response.
• Available to work until 1:00 PM EST.

Nice To Haves

• Experience with advanced scripting or automation using PowerShell, Bash, Python, Microsoft Graph, Jamf APIs, or similar.
• Experience automating manual endpoint management tasks to improve future autonomous endpoint operations and proactive support.
• Hands-on experience with AI-enabled IT operations, endpoint analytics, automation workflows, or proactive support capabilities.
• Experience with endpoint security tools, compliance reporting, vulnerability management, patch management, least-privilege administration, or Endpoint Privilege Management.
• Familiarity with software packaging, deployment workflows, and application lifecycle management.
• Experience working in a global enterprise environment supporting large-scale endpoint fleets.
• Experience collaborating with global IT Services, engineering teams, and external vendors.
• Familiarity with cloud-based endpoint services, virtual desktop technologies, and enterprise monitoring platforms.

Responsibilities

• Lead and support the deployment, configuration, administration, and maintenance of endpoint management platforms, including Microsoft Intune, Windows Autopilot, Jamf Pro, Patch My PC, Entra ID, Active Directory, and related endpoint tools.
• Oversee, own, and continuously improve endpoint configurations in Microsoft Intune and Jamf Pro, including device enrollment, configuration profiles, compliance policies, application deployment, and troubleshooting.
• Provide advanced Windows device management and operating system troubleshooting, including diagnosing complex endpoint issues, resolving configuration problems, and supporting device lifecycle activities.
• Own and support daily endpoint monitoring, alerting, troubleshooting, and operational workflows using SolarWinds or similar monitoring platforms.
• Support and contribute to the design of Virtual Desktop Environment (VDI) solutions, including AWS and Microsoft-based platforms, through administration, image creation and management, troubleshooting, and collaboration on design and support activities.
• Own and improve global print services, including printer deployment, driver management, print queue support, print troubleshooting, vendor coordination, project execution, and collaboration with IT Services and engineering teams.
• Lead or drive global endpoint and print-related projects and workstreams, including project planning, coordination, execution, documentation, stakeholder communication, and timely delivery of assigned outcomes.
• Serve as an endpoint subject matter expert for incidents, service requests, audits, incident response, escalations, and other high-priority activities.
• Coach and mentor junior team members by sharing knowledge, explaining endpoint-related concepts, and supporting consistent endpoint practices.
• Drive the adoption and optimization of PC, Virtual Desktop Environment (VDI), mobile, and endpoint management solutions, aligning with organizational goals, IT strategy, and industry best practices.
• Manage and support endpoint patching for Windows, macOS, Ubuntu, and third-party applications while supporting vulnerability remediation and endpoint availability.
• Minimize user downtime by continuously improving remote support, provisioning, and reimaging processes.
• Maintain and improve the company endpoint technology stack, including endpoint security, compliance, monitoring, printing, Virtual Desktop Environment (VDI), and operational tooling.
• Lead the development and maintenance of endpoint design documentation, user guides, operational procedures, troubleshooting steps, support documentation, and standards.
• Provide weekly reporting of issues, risks, tasks, project progress, operational health, and endpoint service improvements.
• Contribute to the design and execution of ITIL-aligned endpoint processes and technology initiatives that leverage data, automation, AI-enabled operational improvements, and proactive support capabilities.
• Manage and improve the integration of MDM systems with enterprise security, monitoring, reporting, and management tools.
• Deploy and improve security measures for endpoint devices, including device encryption, secure configuration, access controls, threat detection tooling, least-privilege practices, and Endpoint Privilege Management where applicable.
• Monitor endpoint compliance with industry regulations and data protection standards related to endpoint devices.
• Provide senior-level technical expertise in troubleshooting and resolving endpoint, Virtual Desktop Environment (VDI), printing, and device management issues.
• Proactively identify and implement opportunities to automate manual processes, improve proactive endpoint management capabilities, and deliver value in alignment with overall IT strategy and priorities.

Benefits

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
• 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree