Senior Enablement Strategy Leader

First Horizon Bank • Memphis, TN

3d • Onsite

About The Position

Owns the discovery, design, and delivery of behavior-based sales enablement that
improves frontline associate performance and client outcomes. Combines deep
field immersion, behavioral insight, and data to create practical tools
(playbooks, talk tracks, calculators, prompts, behavior guides, and workshops).
Partners cross-functionally to pilot, measure, and scale what works aligned with
brand, risk/compliance, and ethical sales practices.

Requirements

• Bachelor’s degree or equivalent experience.
• 5–8 years in retail banking, consumer sales enablement, training/facilitation, or branch/market leadership with a track record of developing front-line associates and improving sales routines.
• Proven ability to convert field insights into behavior guides, workshops, and sales tools used by retail associates in-branch.
• Writing and guide creation: Exceptional writer who produces clear, actionable behavior guides and sales tools (playbooks, talk tracks, checklists, huddle notes) that associates can use in-branch; plain-language, compliant, and role-specific.
• Coaching and facilitation: Strong presence, practical coaching methods, and ability to influence without authority.
• Sales execution: Knowledge of client discovery, needs-based conversations, referral generation, appointment discipline, and pipeline management in a branch setting.
• Tools: Microsoft 365 (PowerPoint, Word, Excel, Teams); CRM platforms (e.g., Salesforce or similar).
• Risk/compliance: Working knowledge of consumer banking regulations and ethical Improved client satisfaction/NPS and favorable complaint trends tied to sales interactions.

Responsibilities

• Content design and enablement
• Upskilling Workshops
• Field immersion, coaching, and adoption
• Risk, compliance, and controls
• Cross-functional collaboration and change management

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level