Senior Employee Relations Partner

Cloudflare•San Francisco, CA

2d•Hybrid

About The Position

The Employee Relations Team is a new Center of Excellence within the People Team, with the mission to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our Cloudflare Capabilities. To support that mission, this position’s responsibilities fall into proactive and reactive categories. Reactive responsibilities include handling complex investigations and partnering with business leaders on the performance management process. Proactive responsibilities include identifying and addressing trends to improve the overall employee experience at Cloudflare. In this role, you will report to the Sr. Director, Employee Relations and support our Americas People Team Business Partners (PTBPs). You will be partnering with key stakeholders across Cloudflare in various ways, including those listed below:

Requirements

Served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity.
Motivated by cultivating company culture, building great businesses and helping people do their best work.
Possess strong knowledge of pertinent employment laws, as well as People Team management principles, practices and procedures.
Outstanding judgment and the ability to balance the needs of the company, managers and employees.
Successful history of developing strong relationships and operating effectively through virtual support and in a distributed environment.
Approach challenges with a solution-focused mindset, viewing obstacles as opportunities for improvement and growth.
Experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in.
Strategic, with keen business acumen, and a track record of partnering closely with business leaders.
Can articulate how People Teams bring value to an organization.
Trusted partner who leads with empathy, building strong relationships through exceptional written and verbal communication.
High emotional intelligence allows you to navigate sensitive situations with understanding and professionalism.
Devote time and attention to supporting our employees, fostering strong relationships and sustaining the trust placed in you.
Uphold the highest standards of integrity, communicating honestly, treating others with respect, and leading with dignity.

Responsibilities

Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues and challenging assumptions to create solutions that solve business problems.
Conduct complex and thorough investigations into employee relations matters, providing fair and objective recommendations for resolution.
Adhere to service level agreements for timely response and follow up to issues, including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes.
Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis.
Conduct in-depth root cause analysis of ER trends, presenting data-driven stories in business language to influence talent decisions and advise on the productivity impact of attrition.
Provide advice and guidance to managers in assigned business units to address employee performance issues, including the administration of the PIP or Package process.
Partner with the Learning and Development Team to develop training workshops/classes/toolkits for leaders.
Assist with the updating of Company policies and responding to inquiries and concerns.
Lead and coordinate major global ER projects, requiring significant analysis and the development of innovative solutions that have a broad impact on the ER model and company policy.
Partner cross-functionally with key stakeholders, including Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues in a timely manner.

Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave