Senior Employee Benefits Strategic Relationship Consultant

Voya Financial • Boston, MA

11d • Remote

About The Position

The Senior Strategic Relationship Manager serves as the external point of contact for Voya’s top-tier employee benefits distribution partners. This role leads the day-to-day strategic management of key partnerships across national consulting firms, benefit centers of excellence, employee benefits brokers, ancillary general agents, and technology vendors supporting life, disability, voluntary benefits, and health account solutions. This individual works closely with both external carrier relations contacts and internal stakeholders across sales, underwriting, product, actuarial, and operations to ensure partnership expectations are met and exceeded. The role requires proactively anticipating partner needs, strengthening long-term relationships, and driving mutually beneficial outcomes. This role is fully remote, with no regular in-office requirement.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience in employee benefits or the insurance industry
• Strong consultative and strategic problem-solving skills
• Proven ability to build, manage, and sustain relationships with key stakeholders
• Demonstrated ability to manage multiple high-priority initiatives simultaneously
• Excellent communication, presentation, negotiation, and conflict management skills
• Strong business and financial acumen
• Solid understanding of underwriting and risk concepts
• Strong computer proficiency
• Ability to travel as needed

Nice To Haves

• Insurance licensing
• Experience mentoring or leading others
• Presale expertise with the ability to influence and support sales outcomes
• Demonstrated success in data analysis and translating insights into recommendations

Responsibilities

• Serve as the primary relationship manager for Voya Health Solutions strategic distribution partners, operating with a high degree of independence.
• Act as the first point of contact for partner carrier relations regarding issue resolution, product inquiries, process guidance, and overall relationship management.
• Lead ongoing partnership activities including: Regular status calls and strategic update meetings, Process discussions and alignment efforts, Documentation of agreed-upon terms and conditions.
• Develop and deliver internal and external presentations on Voya products, services, and partnership strategies.
• Create, manage, and track action plans to ensure commitments are fulfilled and partner expectations are met.
• Communicate strategic relationship updates to internal stakeholders and field partners, ensuring consistent messaging across: Executive Regional Managers, Regional Directors, Sales Representatives, and Client Representatives, Sales Support, Implementation, Underwriting, Product, and Actuarial teams.
• Support and lead contributions to Requests for Information (RFIs) and other business development initiatives as a subject matter expert.
• Assist with single-case RFIs and questionnaires related to strategic partnership agreements and provisions.
• Partner with distribution partners and Voya Legal to draft, negotiate, and execute agreements, including: Supplemental Compensation Agreements, Single-Case Agreements, Technology Agreements, Marketing Agreements.
• Collaborate with the Strategic Relationship Senior Leadership Team to drive productive, profitable, and sustainable partnerships.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior