Senior Electronic Health Records Specialist

Health Solutions West•Grand Junction, CO

5d•$75,000 - $85,000•Onsite

About The Position

Health Solutions West is the Western slope’s largest behavioral health care organization, covering more than 23,000 square miles across 10 counties. With over 250 employees in Western Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. As a Senior Electronic Health Records (EHR) Specialist, you would be instrumental in designing and maintaining the EHR system and associated programming. As an effective communicator, you would provide Help Desk support to resolve a variety of problems with diplomacy and skill. You would be the training and support contact for the EHR operating systems and applications, and would use your technological proficiency to analyze, construct, document, test, maintain, troubleshoot and support hardware, operating systems, software applications, peripherals, and communication devices.

Requirements

Bachelor’s degree preferred
Minimum of five years of hands-on experience in working with and maintaining Electronic Health Record (EHR) software, familiarity with myAvatar and/or NextGen is required.
Comfortable with 1:1 and small group training and mentoring
Adapt to change in the workplace and use change as an opportunity for innovation and creativity;
Take ownership of problems, brainstorm resolutions, use sound judgment in selecting solutions to problems, and then demonstrate consistent follow through;
Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work;
Inspire and model collaborative teamwork;
Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Nice To Haves

Preferred experience in the behavioral health and/or medical fields
Experience with DevOps processes such as Scrum and agile development desirable

Responsibilities

Works closely with stakeholders and EHR team to support and maintain applications in a manner that is aligned with organizational workflows and priorities;
Problem solves, assesses processes and issues, and collaborates with clinical, billing and management staff to develop solutions resulting in efficient and functional workflows for end users of the EHR application;
Works closely with EHR team to maintain coding, compliance, and security standards;
Possesses knowledge of billing processes to ensure that the EHR systems are properly configured to support billing and financial needs of the organization;
Resolves help desk tickets for clinical, billing and technology issues related to the EHR;
Provides EHR training to end users;
Works in collaboration with EHR team to research, evaluate and make recommendations regarding the implementation, support and optimization of EHR, project management (PM), related software applications development, hardware and infrastructure;
Ensure interdepartmental coordination of EHR, PM and associated systems on-going maintenance activities including software validation, user acceptance testing, and documentation development;
Works closely with other EHR specialists to collaborate with cross-functional teams, including clinical, technical and revenue cycle/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects;
Experience with DevOps processes such as Scrum and agile development desirable; and
Performance of other work-related duties as assigned.