Electronic Health Records Support Specialist (IT Data Support)

Beech Acres Parenting Center • Cincinnati, OH

2d • $59,000 - $75,000 • Hybrid

About The Position

Full Time Exempt ($59,000 to $75,000 + Bonus Potential) Hybrid position - 3 days in office 2 days remote Beech Acres Parenting Center has been serving the community for 175 years. We uncover the natural gifts of children by unleashing the power of parents and caregivers. As a contemporary parenting center, Beech Acres serves over 35,000 people annually through a wide range of services including foster care, kinship care, adoption, behavioral health support in schools, parent coaching and much more. All of our programs are founded in our Natural Strength Parenting™ framework which enables parents to unlock their own potential by building on their unique strengths. For more information, visit www.beechacres.org Why you will love working for Beech Acres: We're a spirited team that believes in having fun and making an impact in our community and beyond. We’ve built a culture that values our team members’ strengths where we embrace our differences and live the value of Inclusion to all. Through our Culture of Well-Being, emphasis on psychological safety and belonging for all; our team members and the families we serve feel safe bringing their authentic self to Beech Acres. We take pride in offering you a competitive benefits package, inclusive of base pay, incentives, and other benefits. Our Perks at Work include but not limited to: Generous compensation within the non- profit sector along with bonus opportunities for all team members. Benefits effective 1 st day of hire which includes health care, dental and vision. Best in market paid time off benefits. Eligible to receive up to 42 days your first year. Life insurances and disability packages 401K match Tuition + Licensure reimbursement Cell phone + Mileage reimbursement Awards and recognition programs Professional Development Clinical and Training supervision and in-house training to achieve CEU’s Workplace Flexibility Employee Resource Groups And much more

Requirements

• Bachelor's degree in technology or a related field, or an equivalent EHR Certification is required.
• Proficiency with Windows 10+, Microsoft Office 365 Suite, and Electronic Health Record systems is required.
• Proven experience in software application support and maintenance or an equivalent role is required.
• Expertise in report building and data analysis is required.
• Experience working in a healthcare environment and with healthcare software systems is required.

Nice To Haves

• Understanding of Ohio Medicaid Behavioral Health rules is preferred.
• Experience with Telehealth systems (e.g., Doxy), SQL Server, and Visio is preferred.
• Demonstrated project management experience is preferred.
• Experience with NextGen Healthcare EHR system is preferred.
• Experience with software development or programming script writing is a plus .

Responsibilities

• This position is responsible for the administration of software technology systems utilized by our direct service staff such as the Electronic Health Record and Telehealth applications for BAPC.
• This position will primarily focus on managing the EHR, NextGen Healthcare, ensuring efficient daily operations and strategic long-term planning.
• Maintains applications that are utilized by direct service staff with a specific focus on the EHR & telehealth systems.
• Provides helpdesk support for applications and hardware connected to these applications such as signature pads, mobile devices and others as needed.
• Monitor system updates and market trends to provide recommendations that align with our business needs and compliance standards
• Organize, implement, configure, and test changes associated with direct service systems.
• Manages project roadmap and priorities with input from stakeholders.
• Identifies needs and concerns of others, determines potential solutions, and resolves or redirects appropriately.
• Conducts training for staff and trainers on new and existing BAPC software systems, utilizing diverse methods and learning styles to ensure comprehensive understanding
• Builds strong partnerships with key vendors, assesses alternative solutions, and negotiates purchase agreements for approval.
• Manages EHR security and permissions.
• Establishes production and quality control standards and develops policies and procedures to comply with these standards.
• Ensures confidentiality and reliability of agency data, proprietary information, and intellectual property.
• Aids in adherence to HIPAA and regulatory requirements .
• Recommend business continuity and disaster recovery planning strategies.
• Documents, reviews and maintains procedures and documentation.
• Participates in short-term and long-range planning for the agency’s technology needs.
• Applies knowledge of LEAN and project management skills.

Benefits

• Generous compensation within the non- profit sector along with bonus opportunities for all team members.
• Benefits effective 1 st day of hire which includes health care, dental and vision.
• Best in market paid time off benefits. Eligible to receive up to 42 days your first year.
• Life insurances and disability packages
• 401K match
• Tuition + Licensure reimbursement
• Cell phone + Mileage reimbursement
• Awards and recognition programs
• Professional Development
• Clinical and Training supervision and in-house training to achieve CEU’s
• Workplace Flexibility
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level