Senior eDiscovery Specialist

Financial Services Regulatory Authority (FSRA)•Toronto, ON

5d•CA$82,217 - CA$121,155

About The Position

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry. Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs. At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving. Join FSRA and help us shape the future of regulation for generations to come! The Senior eDiscovery IT Specialist is responsible for the technical administration, configuration, and ongoing operations of FSRA’s enterprise eDiscovery SaaS platform. This role manages end-to-end processing workflows, user management and access controls, system integrations, and secure data connectivity with FSRA’s internal systems to ensure reliable ingestion, indexing, analytics, and review capabilities. The Specialist ensures the platform is optimized for business needs, securely operated, and aligned with FSRA’s regulatory, privacy, and compliance requirements. This role provides critical technical support to Enforcement, FOI, Risk, and other regulatory functions, enabling efficient, defensible, and scalable eDiscovery operations across the organization.

Requirements

Bachelor’s degree in information technology, Information Governance, Law, or related field.
8+ years of experience with eDiscovery tools (e.g., Relativity, Reveal, Nuix, Axcelerate, Microsoft Purview).
Strong understanding of data ingestion, ETL, indexing, metadata management, and OCR workflows.
Experience integrating with Microsoft 365 (Exchange, SharePoint, Teams) APIs and file repositories.
Knowledge of cloud‑based SaaS administration, security models, and vendor management.
Experience with storage management, archival strategies, and cost optimization techniques.
Ability to troubleshoot processing failures, performance issues, and complex data exceptions.
Must have excellent communication skills, project management skills, presentation skills, documentation skills, and stakeholder engagement skills.
Strong willingness and ability to learn new skills and adapt to evolving job requirements.

Responsibilities

Administer and configure the eDiscovery SaaS platform, including user access, permissions, roles, redaction templates, matters/cases, and workflows.
Maintain system settings, indexes, tags, metadata mappings, automation configurations, and processing rules.
Administer user accounts, roles, and permissions within the eDiscovery platform; ensure least-privilege access, enforce security and compliance requirements, regularly review access logs, monitor privileged accounts, and coordinate onboarding/offboarding of users across Enforcement, FOI, Risk, and other business units.
Manage and monitor ingestion, processing, indexing, OCR, deduplication, and analytics workflows. Track job progress, queues, performance metrics, and resolve bottlenecks, failures, and processing exceptions.
Ensure high availability, reliability, and performance of the platform.
Ensure compliance with security, privacy, data governance, and IT operational standards.
Support secure data collection from internal systems including: M365 (Exchange, SharePoint, Teams); File shares and network drives; SAS platforms and In‑house applications, Maintain defensible chain‑of‑custody procedures for collected data.
Work with IT teams to maintain connectors, APIs, and secure transfer mechanisms.
Monitor storage consumption and manage archive, retention, and deletion workflows.
Implement defensible deletion policies aligned with legal holds and FSRA governance.
Optimize data storage tiers and retention to reduce operational costs.
Monitor seat utilization, storage usage, processing volumes, and other cost drivers.
Forecast capacity needs and propose optimizations to reduce eDiscovery operating costs.
Provide monthly reporting on usage, storage trends, and cost implications.