Senior E-Commerce Client Partnership Manager
About The Position
C.A. Fortune is seeking a Sr. E-Commerce Partnership Manager to manage a portfolio of clients, focusing on growing their business on Amazon. This role involves leading strategy sessions, business reviews, and operations meetings, with direct responsibility for digital shelf and merchandising strategies. The position requires a balance of strategic client partnership and hands-on expertise with Vendor Central and Seller Central, excelling in task management and execution. The role is fully remote, with a hybrid option for those local to Chicago, IL. The company is mission-driven, aiming to build better brands that inspire healthier lifestyles.
Requirements
- At least 5 years of experience working with Amazon.
- Experience with a major retailer (Brick & Mortar or Online).
- Experience partnering with Amazon and working with Seller Central and Vendor Central platforms.
- Experience with Amazon's advertising portal (i.e. budgeting and advertising spend).
- Strong knowledge of the consumer products industry (specifically food products).
- Strong communication skills, ability to clearly articulate complex concepts/processes in a concise manner, including strong attention to detail and proofreading skills.
- A demonstrated competency in multi-tasking and problem-solving with focus on meeting deadlines.
- Strong analytical and strategic thinker; can turn self-developed strategies/efficient processes into execution.
- Bachelor’s Degree and/or similar industry experience.
- Proficient with all necessary computer-based programs (Outlook, Word, Excel, PowerPoint, SharePoint).
Nice To Haves
- Client Management and/or agency experience strongly preferred.
- Prior CPG experience.
- Familiarity with both Seller Central and Vendor Central platforms.
Responsibilities
- Direct management of clients’ brands and portfolio with responsibility for e-commerce strategy development across the channel to ensure product availability, content, customer acquisition, and retention.
- Amazon digital shelf creation & optimization, assortment recommendations, pricing, merchandising, Amazon Advertising strategy & execution, 1P & 3P selling.
- Work with clients to identify, track, and report on KPIs.
- Help clients navigate relationships and meetings with Amazon Vendor Managers.
- Manage clients’ vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support.
- Hands-on execution in data and task management.
- Lead onboarding of new clients and new product launches in Vendor and Seller Central.
- Engage internal insights team to deliver client reporting and data needed to make key business decisions.
- Analyze client reporting and develop insights that lead to action to drive growth.
- Tracking progress and coordinate client updates and ensure critical timelines are met.
- Identification of issues and troubleshooting solutions with Amazon support including operational issues that may cause delays in shipments.
- Participation in key client strategy meetings.
- Work with distributors and other 3P logistics providers to provide solutions for clients to sell any product via Amazon platforms.
Benefits
- PTO and Sick Days
- 11 paid company holidays per year
- 1 Floating holiday
- 2 paid volunteer days per year
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day through Labor Day)
- Bonus eligible
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What This Job Offers
Job Type
Full-time
Career Level
Senior
