Senior Documentation Officer - Public Finance

Customers Bank • Towson, MD

22d

About The Position

Customers Bank is seeking a Senior Documentation Officer for its subsidiary, Customers Public Capital Corporation, which focuses on public finance and tax-exempt lending. This role involves preparing and reviewing loan documents, providing customer service, and utilizing technology effectively. The company emphasizes a culture of hard work, collaboration, innovation, and personal development, aiming to deliver memorable customer experiences.

Requirements

• Seasoned documentation (5-10 years) experience using a documentation program.
• Work related experience should consist of Tax-Exempt Lending Products.
• Paralegal or Juris Doctor with Banking Experience (strongly preferred – not required), with minimum college degree or extensive loan documentation experience.
• Working knowledge of the Aspire or SalesForce systems (strongly preferred – not required).
• Individual familiar with tax-exempt loan structures and use of lien filing systems.
• The ability to work independently as well as with a team.
• Organized and detail oriented, with excellent written and oral communication skills.
• Ability to work 40 hours a week with additional hours when needed.
• Potential late hours on last day of the month and year.
• Be able to perform and respond to multiple tasks in a fast-paced high-volume area.
• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.
• Must be legally eligible to work in the United States without sponsorship, now or in the future.

Nice To Haves

• Experience with other banking lines of business is preferred. (escrow deposits)

Responsibilities

• Prepare and review Municipal or Tax-exempt Lease, Loan or Bond Documents (“Loan Documents”) for new loans.
• Provide customer service to existing borrowers, including working on past-due payments, onboarding customers, processing escrow disbursements, managing original documents, and booking and monitoring accounts.
• Help prepare and review Loan Documents in coordination with Public Finance ESOs, Credit Underwriters and the Senior Managing Director.
• Work with Escrow Banks and Customers Bank Legal in finalizing Escrow Documentation and processing disbursements.
• Work closely with outside attorneys through the Loan Documentation preparation and closing process.
• Work with the CCF internal accounting team to transfer information for booking to the Aspire System or enter details directly into SalesForce and/or Aspire.
• Prepare wires and initiate Funding accordingly.
• Work closely with Borrowers, Attorneys, Banks and internal credit or sales personnel on assigned loans.
• Work with a pre-closing team internally on loan originations.
• Create the Loan Documentation Closing Transmittal and upload all supporting documentation into a Funding File for On-Boarding and Closing.
• Prepare and monitor various reports for updates as well as resolve issues such as billing, customer service, past due collections, etc.
• Assist in developing policies and procedures.
• Prepare Closing Checklists/Transmittals and partner with CCF or Senior Managing Director to ensure all requirements are satisfactory and have been met prior to wiring loan proceeds to a borrower or vendor.

Benefits

• Personal development plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree