Senior Document Production Associate

RR Donnelley • Columbus, OH

16h • Onsite

About The Position

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients. This role involves performing document production work according to established policies and procedures, assessing job requests, and ensuring appropriate completion throughout the task lifecycle. The associate will exercise independent judgment and use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests to client satisfaction. They will demonstrate intermediate to advanced use of equipment, technology, software, and hardware, and assist with the coordination of document production services, preparation, intake, and workflow within the team. This role also includes troubleshooting complex software or hardware problems, utilizing appropriate logs and tracking software, meeting contracted deadlines, and communicating with peers, supervisors, or clients on job or deadline issues. The Senior Document Production Associate will help foster a proactive environment of continuous service enhancement and relationship building with the client, handle sensitive and/or confidential documents and information, perform Quality Assurance on the work of others, and train more junior staff members. They will also assist peer teams with proofreading, design, or other document production and preparation as needed, complete other tasks and assignments as assigned by management, and interact with clients in person, over the phone, or electronically. Adherence to Williams Lea policies and client site policies is required, as is the cost-efficient use of equipment and supplies.

Requirements

• High school diploma or equivalent required
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

Nice To Haves

• Higher level education preferred or equivalent work experience
• Document production, word processing experience preferred
• Knowledge of a legal timekeeping or job tracking system is preferred

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Benefits

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED