Senior Distribution System Operator

Eversource Energy•Manchester, NH

1d•Onsite

About The Position

The Senior Distribution System Operator oversees control center staff who maintain the systems integrity and initiate corrective action, prioritize and expedite network operations and repairs, prepare electrical system clearances and accurately maintain records, and ensures that work is conducted in a safe manner in accordance with policies, work methods, standards, switching and tagging and operating procedures. This role is responsible for providing guidance and oversight of on-shift Distribution System Operators. It involves interacting with internal and external customers to meet service and information needs and resolve complaints. In conjunction with the call center and field personnel, the role is accountable for managing customer commitments through outbound communication of information. It also coordinates notification of reportable incidents to internal and external customers and stakeholders, collaborates with field personnel to problem solve and develop effective response plans to outage situations, and evaluates restoration alternatives to determine the optimum plan to restore the system and provide status information to customers. The role calls crews to address field problems and directs field forces in restoration, maintenance and electrical clearance activities. It oversees load control and switching and tagging responsibilities of the shift, and coordinates switching operations for area generating facilities. Additionally, it coordinates planned work across processes to fulfill related service level agreements, achieve company objectives and obtain appropriate work distribution. The role analyzes requests for system outages and assesses risk to determine whether the outage will affect customer service and/or the systems integrity. It maintains awareness of weather conditions that could adversely affect Eversource operations and disseminates this information to appropriate locations and modifies operating plans as required. Finally, it prepares and distributes information regarding customer service, system conditions and historical situations to internal and external customers and stakeholders. In the absence of non-union Supervisory personnel, this role assumes overall shift responsibilities for proper and consistent application of all established operating procedures, guides, and instructions.

Requirements

Minimum of seven (7) years related dispatching experience, including work in distribution, generation station operations, electrical maintenance, power system protection and control, or equivalent operations experience is required; or three (3) years experience in the SOC Distribution System Operator position with a proven leadership track record, including supporting needed shift coverage.
Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.
Planning and organizational skills.
Project and schedule management skills including computerized trouble, work and materials management and scheduling tools.
Ability to use PC desktop applications (e.g. Microsoft Word and Excel).
Bachelor’s Degree in engineering, business administration, related discipline or equivalent experience.
Must successfully pass all required pre-employment assessments.
Valid Motor Vehicle Operator's license required.
Must be able to clearly articulate job-related information to employees and to effectively address performance issues in a constructive manner.

Nice To Haves

Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Responsibilities

Providing guidance and oversight of on-shift Distribution System Operators.
Interacting with internal and external customers to meet service and information needs and resolve complaints.
Managing customer commitments through outbound communication of information in conjunction with the call center and field personnel.
Coordinating notification of reportable incidents to internal and external customers and stakeholders.
Collaborating with field personnel to problem solve and develop effective response plans to outage situations.
Evaluating restoration alternatives and determining the optimum plan to restore the system and provide status information to customers.
Calling crews to address field problems and directing field forces in restoration, maintenance and electrical clearance activities.
Overseeing load control and switching and tagging responsibilities of the shift.
Coordinating switching operations for area generating facilities.
Coordinating planned work across processes to fulfill related service level agreements, achieve company objectives and obtain an appropriate work distribution.
Analyzing requests for system outages and assessing risk to determine whether the outage will affect customer service and/or the systems integrity.
Maintaining awareness of weather conditions that could adversely affect Eversource operations and disseminating this information to appropriate locations and modifying operating plans as required.
Preparing and distributing information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders.
Assuming overall shift responsibilities for proper and consistent application of all established operating procedures, guides, and instructions in the absence of non-union Supervisory personnel.