Senior Dispatcher

WillScot•Madison, WI

3d•Onsite

About The Position

The primary focus of this position is to ensure the WillScot Units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. This role will supervise the team of drivers and assign their daily duties.

Requirements

High School Diploma or equivalent, some college preferred
2-4 years’ experience with dispatching preferred
Familiar with standard concepts of scheduling and dispatching
1-2 years of Customer Service Experience
Ability to multi-task effectively
Knowledge of DOT and state specific safety regulations
Strong attention to detail and ability to problem solve
Communicate clearly: verbal and written
Valid Driver’s License
Computer, telephone, radio and electronic office equipment
MS Office Suite
GPS and tracking software

Responsibilities

Promotes safety first for all areas of dispatch. Ensures drivers are following all safety policies and procedures and will conduct safety meetings.
Manage the day to day branch and operations yard drivers for multiple branch locations, which include: Scheduling and assigning drivers and vehicles to convey Units, Reviews next day/week deliveries and pick-ups and develops a dispatch plan, Enters all assignments into database (Descartes), Notifies drivers of daily assignments, Tracks Drivers out on delivery/pick-up, Assists Drivers in troubleshooting when necessary.
Sets daily and weekly priories for the team
Conducts performance discussions and trainings
Ensures Drivers have collected all appropriate documentation and signatures related to delivery/pick-up of units and offices and will work with the Driver and Customer if the unit/office is damaged
Communicates with customers to assist in scheduling daily/weekly activities: Informs customer of delivery/pick-up times, Answers customer questions about delivery/pick-up
Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed
Maintains branch's budgeted trucking profit margin
Coordinates with outside vendors regarding trucking and deliveries. This will include outside hauling services, as needed, and assisting Drivers with obtaining required annual, monthly and daily city/state transportation permits.
Works with branch and corporate sales to determine driver schedule availability, and when available, can schedule deliveries/pick-ups outside of current dispatch schedule
Other duties as assigned