Senior Dispatcher - Fayetteville

Blanton’s Air, Plumbing & Electric • Fayetteville, NC

4d • $20 - $20 • Onsite

About The Position

At Blanton’s Air, Plumbing & Electric, dispatch is more than moving calls on a board, it’s about driving momentum, maximizing technician success, creating WOW customer experiences, and helping the company win every day. We are seeking a highly organized, proactive, and performance-driven Senior Dispatcher to join our growing team. This role serves as a critical link between our field technicians and office operations, ensuring the right technician is assigned to the right call at the right time. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, communicates effectively under pressure, and takes ownership of operational results. You will play a direct role in supporting revenue growth, technician productivity, customer satisfaction, and overall operational efficiency. If you enjoy real-time decision-making, team coordination, and creating exceptional customer experiences, we want to hear from you.

Requirements

• Proven dispatching, scheduling, logistics, coordination, or operations experience in a fast-paced environment
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Natural leadership skills with the ability to coach, direct, and build trust with technicians
• Strong sense of accountability and ownership

Nice To Haves

• Experience with ServiceTitan or similar field service management software
• Experience in HVAC, Plumbing, Electrical, or Home Services industries
• Familiarity with Nexstar or similar service systems
• Strong coaching, conflict resolution, and team development skills
• Ability to thrive in a goal-oriented, high-accountability environment

Responsibilities

• Manage a live dispatch board with urgency, accuracy, and efficiency
• Prioritize and route calls based on technician skillset, geography, customer needs, and business priorities
• Ensure proper technician-to-call assignments across all trades
• Conduct same-day reviews of $0 calls and identify coaching opportunities
• Facilitate daily dispatch huddles that promote accountability and engagement
• Support operational KPIs through accurate reporting and board management
• Foster a positive, high-energy environment for field and office teams

Benefits

• Competitive Pay – Up to $20/hour
• Opportunity to earn up to an additional $45,000 annually through performance incentives
• Medical & Life Insurance (including family coverage options)
• Company-Paid Dental & Vision Coverage for Employees and Their Families
• Additional Voluntary Benefits Available
• 401(k) Retirement Plan
• Immediate PTO Accrual – 3 Weeks Annually
• Immediate Holiday Eligibility
• Career Advancement and Leadership Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed