Senior Dispatcher-Sacramento/Rancho Cordova, CA
About The Position
Certerra is a growing national provider of testing, inspection, and certification services that support innovation in new product development, quality assurance, for project delivery, and engineered solutions for asset management. We are passionate about contributing to the sustainable development of the communities we serve. We are a national firm with a global reach serving national and international clients from 30+ offices located in 10 states and are ranked on ENR’s Top 500 list alongside the nation’s top firms. With a 60-year history, Certerra has a passion for high-end services, constant innovation, and investment in the development of world-class laboratory facilities, and interactive management technologies. Each member of our staff is committed to service, innovation, and the success of our clients.
Requirements
- 5+ years of experience in construction dispatching, logistics coordination, or field operations management.
- Deep understanding of construction testing and inspection scopes, including familiarity with DSA/HCAI requirements.
- High proficiency in Salesforce (or similar ERP/CRM) with the ability to generate reports and manage complex data entries.
- Proven ability to manage a functional team or lead department-wide initiatives.
- Expert knowledge of the Northern California geography to strategically manage a fleet across multiple counties.
Responsibilities
- Lead the daily coordination of inspectors and technicians across Northern California, optimizing schedules to maximize technician utilization and minimize travel overhead.
- Serve as the primary dispatcher for high-priority or complex projects requiring specialized certifications.
- Audit and verify that dispatched personnel hold the specific credentials required for project-specific scopes.
- Identify bottlenecks in the dispatch workflow and implement improvements within Salesforce or internal communication protocols to increase department efficiency.
- Act as the first point of contact for resolving scheduling conflicts, technician call-outs, and urgent client requests that require high-level problem-solving.
- Provide guidance and training to junior dispatchers on industry standards, geographic routing, and client relationship management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
