Senior Director
Greater Philadelphia YMCA•Philadelphia, PA
•$55,000 - $62,000
About The Position
The Senior Director will directly impact members and communities by overseeing membership operations and personnel to deliver effective member services. This role is part of the Greater Philadelphia YMCA and is guided by the principle of Connecting People to Healthier Lives.
Requirements
- Minimum 3 years of related experience in engagement, events, or community-facing roles
- Experience delivering programs or trainings that foster connection
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to build relationships across diverse populations
- Strong organizational skills and ability to manage multiple projects and deadlines
- Creativity and strategic thinking applied to engagement initiatives
- Demonstrated ability to sustain positive working relationships at all levels
- Experience in staff supervision, committees and in providing leadership to groups
- Ability to operate PC, use spreadsheets, word processing and related software
- Excellent oral and written communication skills
- Ability to recruit and motivate staff
Nice To Haves
- Experience working with varied age groups preferred
Responsibilities
- Recruit, train, schedule, supervise, develop and track certifications of staff to deliver high quality programs and services that respond to member needs.
- Manage the daily operations and personnel of assigned departments, including Membership, Sports, Summer Camp, and Kid Zone
- Ensure adherence to association membership quality standards. Ensure staff training and development is continuous. Ensure delivery of high-quality services that exceed member expectations
- Oversee the development and implementation of improvement plans, membership committees and retention strategies
- Develop and implement community outreach to serve more membership in the community. Cultivate relationships with community groups which should include Community Partners, Corporate Partners, Special Target Populations, Service Organizations, etc
- Establish achievable monthly member’s goals and projections for branch membership growth utilizing sales and retention strategies
- Monitor member feedback to assess membership service effectiveness
- Seek additional funding sources through successful new member acquisition strategies that fit the non-profit nature of the Y
- Provide leadership to new membership initiatives for the branch
- Seek membership expansion utilizing off-site partners or social media strategies
- Provide branch coordination with all departments to ensure successful communication, special events and program growth
Benefits
- Free YMCA membership - access to all branches!
- Flexible work schedule
- Sweet discounts on child care and summer camp programs
- Medical, Dental, Vision, Disability, and Life Insurances
- Generous Paid Time Off + 7 paid holidays throughout the year
- Supplemental insurance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
