Senior Director, Workforce Optimization

GXO Logistics

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. At GXO, our people drive our success—innovative professionals whose expertise shapes our industry leadership. Your career growth is our priority, and your impact helps fuel GXO’s vision for the future. As Senior Director, Workforce Optimization, you will lead the enterprise strategy, governance, and performance of GXO’s contingent labor program—optimizing Managed Service Provers (MSP)/Vendor Management System (VMS) operations, vendor partnerships, forecasting and demand planning, and site‑level execution to ensure the right talent, at the right time, delivered safely, compliantly, and cost‑effectively across a multi‑site logistics network.

Requirements

Bachelor’s degree in Human Resources, Business, Supply Chain, Operations, or a related field; or equivalent work/military experience.
7 years leading contingent workforce/workforce management programs across multi‑site operations.
Direct experience with MSP/VMS ecosystems, vendor management, and contract/SLA oversight.
Demonstrated ability to lead cross‑functional initiatives and influence senior stakeholders.
Ability to travel up to 30%.

Nice To Haves

Industry experience in logistics, warehousing, manufacturing, or broader supply chain.
Master’s degree (MBA or advanced HR/Operations discipline).
Certifications such as SHRM‑CP/SCP or PHR/SPHR; CCWP; Lean Six Sigma (Green/Black Belt).
Proven stewardship of large labor spend portfolios and advanced workforce analytics expertise.
Deep knowledge of co‑employment risk, labor regulations, and vendor negotiation strategies.

Responsibilities

Set enterprise contingent workforce strategy and governance, including policies, KPIs, and compliance controls.
Lead forecasting and demand planning; align with Operations, HR, Finance, and Procurement on labor needs.
Manage MSP/VMS and staffing providers—contracts, rates, SLAs, and performance scorecards.
Drive analytics and executive reporting to improve fill rates, talent quality, cost, and cycle times.
Ensure program execution and issue resolution across sites; uphold safety and regulatory standards.
Build and develop a high‑performing team of program, vendor, and analytics leaders.