Senior Director, Workforce Innovation & Systems Integration

Goodwill Industries International, Inc.

8h•Onsite

About The Position

The Senior Director of Workforce Innovation & Systems Integration provides senior-level leadership for a multidisciplinary unit dedicated to advancing technology innovation, evidence-based workforce practice, and public workforce system integration in service of jobseekers and low-wage workers served by the Goodwill Service Network. This position combines internal strategic and operational leadership with external advocacy and systems-level engagement to ensure that cutting-edge tools and data intelligence are driving measurable improvements in employment outcomes and economic mobility for the populations the organization serves.

Requirements

Bachelor’s degree required, master’s degree preferred. Degree must be in a related field unless accompanied by at least three years’ experience in position(s) with increasing responsibility demonstrating strong skills growth.
Five or more years' experience in a professional setting.
Demonstrated ability to coordinate multiple demands and projects.
Strong oral and written communication skills required.
Excellent time management and organizational skills.
Ability to work with a wide array of team members from various levels within the organization.
Strong Microsoft Office skills required.
Deep understanding of workforce technology and data interoperability through data architecture and privacy frameworks.
Understanding of public workforce systems and policy is required, with experience in policy advocacy and field engagement.
Ability to design and implement strategically with a strong working knowledge of evaluation frameworks and product development

Nice To Haves

Specific project management and/or grant management experience preferred.
Experience managing web pages and creating communications documents.

Responsibilities

Develops, refines, and leads the implementation of the unit's strategic vision, annual goals, and multi-year roadmap in alignment with organizational mission and departmental priorities.
Advises executive leadership on the state of workforce technology innovation, emerging tools and trends, and the strategic implications of developments in the broader field.
Establishes and oversees frameworks and processes for technology evaluation, piloting, adoption, and scaling — ensuring all decisions are grounded in evidence and demonstrated impact on worker outcomes.
Builds and sustains a team culture defined by intellectual rigor and a commitment to continuous learning and knowledge development.
Leverages relationships with funders, corporations, nonprofits, policymakers and thought partners to strategically advance Goodwill’s mission agenda to expand service delivery and promote economic mobility for jobseekers.
Manages unit budget, vendor contracts, and grant or funder-specific program allocations in accordance with organizational policies and compliance requirements.
Collaborates across teams and departments to ensure work is integrated into organizational strategy, mission strategy, and service delivery rather than operating in isolation.
Leads internal change management initiatives to support direct service professionals in adopting new tools and workflows, with an emphasis on building authentic buy-in and ensuring that technology reduces — rather than increases — administrative burden.
Develops and maintains an organizational knowledge infrastructure that captures institutional learning, technology evaluation findings, and evidence-based practice insights, and ensures that intelligence is accessible and actionable across the department.
Partners with data and technology teams to support the development and maintenance of internal systems architecture that enables interoperability, outcomes measurement, and real-time labor market intelligence integration.
Oversees a cohesive workforce technology portfolio, which currently includes Coursera Goodwill Career Navigation, Google AI Essentials Learning and Employment Records (LERs) and provide strategic and technical leadership of implementation, driving adoption of interoperable, worker-centered digital records that capture credentials, skills, and employment outcomes in portable and recognized formats.
Oversees the strategic implementation and outcomes measurement of the Goodwill Digital Career Accelerator (GDCA), ensuring that the GDCA is effectively embedded into the organization's service delivery model as a core skilling strategy and career pathway for job seekers pursuing entry- and mid-level careers in high-demand fields, ensuring outcomes are tracked, reported, and connected to employment placement data in alignment with the organization's workforce outcomes measurement framework.
Scans, evaluates, and integrates emerging public data tools and platforms that bring labor market intelligence, credential demand, earnings data, and employer information into the GII service delivery ecosystem.
Ensures all technology evaluation and adoption decisions are grounded in the evidence base on employment outcomes, economic mobility, and high-value training — with particular attention to tools serving low-wage workers and marginalized communities.
Leads the Mission department strategy for integrating labor market intelligence, credential demand data, earnings trajectory information, and employer data from the public workforce system into tools and service delivery workflows that reach job seekers and workforce professionals at the point of service.
Directs the design and implementation of outbound data strategies that ensure participant records — including credentials earned, skills demonstrated, training completed, and employment outcomes — are portable, interoperable, and visible within the public workforce system on behalf of the worker.
Leads the organization's Learning and Employment Records strategy as a cornerstone of its worker portability agenda, ensuring that participant credentials and outcomes are recognized, stackable, and transferable across employers, training providers, and public workforce system partners.
Works with Goodwill data and technology teams to advise on data sharing agreements, privacy frameworks, and interoperability standards in advancement of the organization's integration goals, while ensuring the protection of participant rights and data security.
Represents the organization as a credible and authoritative external voice in public workforce system convenings, policy forums, federal and state working groups, funder conversations, and national field-building and peer learning spaces to advance shared goals around data sharing, service integration, and worker portability.
Contributes actively to national conversations on the role of AI and emerging technology in workforce development, including responsible AI principles, algorithmic accountability, and equitable technology design for marginalized populations.
Develops and stewards strategic external partnerships with technology innovators, research institutions, philanthropic funders, peer workforce organizations, and employer partners — identifying opportunities for collaboration, co-investment, and mutual learning.
Advocates for policy and infrastructure changes within the public workforce system that advance data interoperability, credential portability, and worker-centered technology design, drawing on the organization's field experience and participant outcome data.
Contributes to the broader workforce development field through publications, conference presentations, working group participation, and peer learning network engagement.