Senior Director, Walmart Services

Walmart • Bentonville, AR

2d • $130,000 - $260,000

About The Position

Join Walmart in shaping the future of our Financial Service offerings for Businesses. As a Senior Director, you’ll lead a retail-led financial services strategy that supports entrepreneurs and small businesses across Walmart’s physical and digital ecosystem. You’ll drive cross-functional innovation to deliver financial solutions that strengthen these businesses and accelerate growth across the broader Walmart platform. About the Team Walmart’s Financial Services organization is transforming how customers and businesses access simple, affordable financial solutions across our omnichannel network. Our team combines customer insights, financial services expertise, and deep retail integration to build offerings that meet unmet needs and unlock value for customers and the business. In this role, you’ll partner closely with Product, Technology, Marketing, Legal, Operations, and external financial institutions to bring differentiated solutions to market at scale. What you'll do... Lead Walmart’s Financial Service offerings for Businesses, defining and executing a roadmap of solutions that support small businesses while advancing Walmart’s retail-led financial services vision. Build and develop a high-performing team, leading existing associates and recruiting new talent to scale capabilities and deliver against ambitious growth objectives. Create innovative products, identifying unmet financial needs, and translating them into simple, affordable solutions that strengthen the connection between financial services and Walmart’s retail ecosystem. Own business performance and P&L outcomes, setting growth targets, monitoring key financial and operational metrics, and ensuring programs deliver measurable impact for Walmart and its customers. Lead strategic partnerships across the financial services ecosystem, working with financial institutions and technology providers to bring differentiated capabilities to market while optimizing economics and operational performance. Advance Walmart’s broader financial services strategy, ensuring small business solutions complement priority growth products and deliver meaningful retail outcomes across Walmart’s omnichannel platforms. Additional opportunities exist to support other customer segments. What you’ll bring: Experience building or managing financial services offerings, ideally for small businesses. Proven ability to translate customer and market insights into scalable financial solutions. Strong P&L ownership experience, with the ability to set targets, measure performance, and guide programs to deliver outcomes. Demonstrated success leading high-performing teams and developing talent. Experience managing external financial services partnerships, including banks, fintechs, or payment providers. Strong cross-functional leadership skills with experience partnering across product, technology, marketing, operations, legal, and finance. Ability to operate in fast-paced, complex environments—creating clarity, driving alignment, and delivering measurable results.

Requirements

• Experience building or managing financial services offerings, ideally for small businesses.
• Proven ability to translate customer and market insights into scalable financial solutions.
• Strong P&L ownership experience, with the ability to set targets, measure performance, and guide programs to deliver outcomes.
• Demonstrated success leading high-performing teams and developing talent.
• Experience managing external financial services partnerships, including banks, fintechs, or payment providers.
• Strong cross-functional leadership skills with experience partnering across product, technology, marketing, operations, legal, and finance.
• Ability to operate in fast-paced, complex environments—creating clarity, driving alignment, and delivering measurable results.
• Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 6 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 8 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area.
• 2 years’ supervisory experience.

Nice To Haves

• Contracts Negotiation
• Financial Planning and Analysis
• Market Research
• Microsoft Office
• Modeling/Forecasting
• Project Management
• Retail Operations Masters
• Masters: Accounting
• Masters: Finance
• Masters: Marketing

Responsibilities

• Lead Walmart’s Financial Service offerings for Businesses, defining and executing a roadmap of solutions that support small businesses while advancing Walmart’s retail-led financial services vision.
• Build and develop a high-performing team, leading existing associates and recruiting new talent to scale capabilities and deliver against ambitious growth objectives.
• Create innovative products, identifying unmet financial needs, and translating them into simple, affordable solutions that strengthen the connection between financial services and Walmart’s retail ecosystem.
• Own business performance and P&L outcomes, setting growth targets, monitoring key financial and operational metrics, and ensuring programs deliver measurable impact for Walmart and its customers.
• Lead strategic partnerships across the financial services ecosystem, working with financial institutions and technology providers to bring differentiated capabilities to market while optimizing economics and operational performance.
• Advance Walmart’s broader financial services strategy, ensuring small business solutions complement priority growth products and deliver meaningful retail outcomes across Walmart’s omnichannel platforms.
• Additional opportunities exist to support other customer segments.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director