Senior Director / Vice President of Servicing

Prove Partners•Las Vegas, NV

17d•Remote

About The Position

The Senior Director / Vice President of Servicing (remote) is responsible for leading PROVE’s servicing organization with the primary objective of maximizing recoveries and minimizing losses across PROVE’s portfolio of financial assets. This role will oversee all servicing operations through a blended workforce of onshore and offshore remote team members, driving execution discipline, data-driven performance management, continuous process improvement, and elite stakeholder communication with law firms, counterparties, and internal partners. The Senior Director / VP of Servicing will ensure PROVE’s interests are protected, recoveries are aggressively pursued, and operations are executed with excellence, professionalism, and compliance.

Requirements

7–10+ years of experience in loan servicing, mortgage servicing, receivables servicing, or other financial asset servicing, including 3+ years in leadership.
Demonstrated success managing high-performing remote teams, including offshore workforce management
Strong people leadership, emotional intelligence, and ability to navigate difficult conversations with internal and external stakeholders
Proven experience building processes, scaling operations, and partnering with software/technology initiatives
Highly analytical with strong quantitative ability
Advanced Microsoft Excel skills required
Excellent written and verbal communication skills
Bachelor’s degree required
Technology Competencies
Microsoft Teams, Zoom, Windows environment
Microsoft Excel (advanced data analytics)

Nice To Haves

Experience with litigation finance a plus.
Salesforce CRM (preferred)
Power BI Business Intelligence (strongly preferred)

Responsibilities

Servicing Operations Leadership
PROVE’s lien security interests are properly perfected, including ensuring law firms receive adequate notice of assignment of interests
Case status updates are obtained from representing law firms at least every 90 days
New legal representation is secured for dropped or abandoned cases
Recovery of misdirected funds from third parties
PROVE’s interests are represented in bankruptcies, probate actions, interpleaders, and other extenuating circumstances
Exceptional customer service and professional communication in all interactions with outside parties
Settlement Execution Partnership
Achieving fair, strategic, win-win settlement outcomes in line with PROVE’s client-level targets and performance goals
Driving disciplined follow-through on agreed settlements to convert commitments into actual cash collections
Establishing escalation pathways and management oversight to resolve stalled negotiations, disputed balances, or complex settlement situations
Ensuring settlement execution reflects professionalism, strategic judgment, and alignment with PROVE’s broader servicing strategy
Legal Partnership
Coordinating Legal Demands requesting information or funds owed to PROVE
Supporting bar complaints against law firms that breach ethical duties leading to financial harm
Supporting litigation strategies against counterparties who misappropriate or fail to remit funds contractually owed
Team Leadership & Performance Management
Lead day-to-day management of servicing operations
Build, coach, and motivate a high-performing remote workforce (onshore + offshore)
Drive accountability to daily productivity, output quality, and KPI targets
Develop incentive plans, contests, and engagement programs to reinforce desired behaviors
Maintain a performance-first culture grounded in ownership, discipline, and results
Process Refinement & Operational Excellence
Evaluate existing workflows and identify opportunities to improve efficiency, scalability, and results
Standardize processes and enhance SOPs
Implement QA checks and controls to ensure professionalism, compliance, and consistency
Lead continuous training and development for the servicing organization
Technology & Systems Enablement
Partner with Technology and Data teams to refine PROVE’s servicing platform
Improve workflow automation, data capture, task management, and reporting visibility
Ensure strong data integrity supporting analytics, KPI tracking, and decision-making
Escalation & Complex Case Management
Serve as the primary escalation point for complex, sensitive, or strategic servicing matters
Diagnose issues, design response strategies, and oversee execution
Coordinate cross-department alignment as needed to drive resolution
Data, Analytics & Strategy
Own servicing KPIs and continuously refine scorecards and dashboards
Use data to derive business insights, identify trends, and proactively mitigate risk
Translate analytics into actionable strategy and execution plans
Present servicing performance and strategy insights to executive leadership