Senior Director, UX Design

Bright Horizons Children's Centers•Newton, NE

6d•Hybrid

About The Position

Primary Purpose The Senior Director, UX Design sets the UX Design direction and strategy across all of Bright Horizons digital products to deliver on our brand promise. This includes both web and mobile interfaces, for end users ranging from HR Executives to our clients’ employees, to their family members. This leader will lead and evolve our end-to-end UX practice, with equal strength in user research and experience design. This role sets the vision for how customer insights translate into intuitive, impactful, and scalable product experiences. As a natural leader, this leader will anticipate challenges and opportunities to mitigate risk. They will apply their breadth of experience to model, prototype, and iterate on ways our team works. They will align cross-functional stakeholders and build trust across teams. They will partner closely with the leaders of Brand, CX leader, Product Management, Marketing, and Engineering to create a data-driven, test-and-learn culture. This role requires a strategic thinker who thrives in ambiguity, balances brand and performance goals, and inspires a team to deliver best-in-class digital experiences. This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference .

Requirements

Bachelor's Degree - Required
10 years of UX experience, including enterprise website ownership or large-scale digital experience design
5 years of people leadership experience

Nice To Haves

Proven success designing for multi-audience platforms (Consumer + B2B).
Expertise in user research, interaction design, accessibility, and design systems.
Strong understanding of CRO, analytics, and experimentation frameworks.
Ability to thrive in ambiguous environments and lead through influence.
Exceptional communication and stakeholder management skills.

Responsibilities

Define and champion a clear UX vision and strategy that aligns with company goals and product roadmaps
Establish UX as a strategic partner across Product, Engineering, and the business
Influence executive decision‑making by connecting user insights to outcomes such as adoption, satisfaction, and business impact
Define information architecture, navigation, and interaction models that simplify complex offerings.
Champion accessibility (WCAG 2.2) and inclusive design principles.
Lead the development, governance, and evolution of comprehensive digital design guidelines that unify and streamline all web and digital interfaces, ensuring consistency, scalability, and an exceptional user experience across platforms.
Establish a test-and-learn culture: lead A/B and multivariate testing programs to validate design hypotheses.
Establish and manage a structured, compliant workflow that governs experience releases ensuring clarity, consistency, and efficient cross-team execution.
Partner with Product and Marketing teams to optimize conversion funnels, engagement metrics, and personalization.
Partner with Brand leadership and external agency partners to bring modernized design and brand compliance across web and mobile interfaces.
Partner with internal creative teams to ensure seamless integration of brand design principles across all digital touchpoints, delivering a consistent and cohesive experience from offline to online assets.
Work closely with the CX leader to align UX strategy with broader customer experience goals.
Collaborate with Product, Marketing, and Engineering to ensure seamless execution of design initiatives.
Leverage insights from CX data and user testing to continuously evolve and modernize the digital experience, ensuring the brand remains innovative, relevant, and future-focused.
Manage and mentor a team of UX designers and foster a culture of innovation and continuous improvement.
Drive qualitative and quantitative research (journey mapping, usability studies, analytics reviews) to inform design decisions.
Ensure research is embedded early and often in product development and not treated as a downstream activity
Translate insights into actionable design recommendations and prioritize based on impact.
Collaborate with and support designers in delivering best-in-class designs
Act as a bridge between the Design team and the Engineering, Product Management, and Marketing teams by making sure interdependencies are understood and planned for.
Identify team needs with regard to process, tools, documentation, asset management, etc.
Point out connections and reconcile possible collisions between different product offerings, features, and platforms
Measure, implement or drive changes to make sure designers are working at optimum efficiency
Collaborate with internal business partners throughout various departments
Evaluate and implement new tools with designers, researchers, and cross-functional partners to solve for our growing need to collaborate holistically across the organization
Work with Product Managers to conduct user research, facilitate user testing and provide solution-oriented recommendations based on the results
Collaborate with design teams to create and manage the corporate design system
Build, mentor, and retain a team of UX researchers, product designers, and managers