Senior Director - US Customer Experience - Marketing Operations

Elanco•Indianapolis, IN

1d•Hybrid

About The Position

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! We are seeking an organized, forward-thinking Marketing Operations leader to play a crucial role in leading a team dedicated to driving efficiency through standardized and consistent organizational processes.

Requirements

10+ years of experience including:
5+ years of management experience
Strong leadership presence
Excellent planning, organizational and project management skills
Proven experience with change management and organizational transformation

Nice To Haves

Early adopter of technology; embraces AI
Demonstrated ability in communication, conflict resolution, judgment and managing complexity
Demonstrated ability to manage complex projects and project management tools
Demonstrated learning agility
Confidently deals with ambiguity
Digital experience and/or in-agency experience
Balance of strategic vision and tactical execution
Extremely analytical and strategic
Adept at managing multiple projects and deadlines

Responsibilities

Define the Marketing Operations vision and strategy that enables intelligent decisions through precise analysis
Own the marketing operations roadmap, ensuring marketing tools and technology are evaluated, selected, implemented and customized to meet the needs of the marketing department, driving both increased efficiency and effectiveness
Identify areas for process improvement within marketing operations, streamline workflows, and implement best practices to increase efficiency and productivity.
US marketing owner for guidelines, and standard operating procedures (SOPs) to ensure consistency, compliance, scalability, and knowledge sharing within the team.
Collaborate with cross-functional teams to identify and implement enhancements to marketing systems and tools, maximizing their capabilities.
Develop dashboards for key marketing vendors
Provide actionable insights to key stakeholders on relationship enhancements.
Lead quarterly business reviews for key marketing vendor partners
Develop and ensure adherence to annual budget
Partner across categories and finance to ensure marketing budgets are tracked and reported correctly.
Serves as marketing SME in financial planning and application to marketing timelines
Leads Digital Marketing Content factory team: drive adoption of internal agency process across business unit generating savings and efficiencies
Stay current in in-house agency trends and pilot/scale new capabilities to realize additional efficiency and excellence.
Partners with Marketing leaders to ensure strong execution of brand messaging, brand strategy, and communications through multiple channels by driving consistency in process and communications and supporting key growth areas
Ensures optimal cross functional alignment, identify opportunities for increased collaboration across business units
Drives marketing capability learning across US marketing organization
Manage, build, and lead a strong team by coaching and developing existing members and closing talent gaps