Senior Director, Transactions Management

JLL•San Francisco, CO

5d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Portfolio Services Lead – Fortune 100 Technology Account North & South America | M3 Preferred Markets: Atlanta, San Francisco, Seattle Position Overview The Portfolio Services Lead owns TM service delivery, team management, and reporting consistency for a Fortune 100 Technology account across North and South America, meeting contractual obligations and client's outsourcing objectives for cost savings, consistent execution, and risk management. This role sits within a fast-paced technology client environment. The ideal candidate leads with strong portfolio strategy instincts, working upstream of transaction triggers to anticipate client needs, while operating with the agility and speed of execution this client expects.

Requirements

10+ years in Transaction Management or Corporate Leasing
Track record building portfolio strategy and multi-year transaction roadmaps; upstream planning exposure a plus
Experience managing multi-country account structures across North and South America
Strong financial modeling skills, including lease-vs-buy analysis and business case development
Experience in a fast-paced, technology, or high-growth client environment preferred
Tertiary qualifications in Real Estate and/or Finance advantageous; comfortable owning account P&Ls
Deep understanding of JLL's TM process and its impact on service delivery (SOW)
Agility and comfort operating at the speed expected in a technology client environment
Strategic thinking paired with hands-on execution across a multi-region, integrated account
Capacity to deal with ambiguity and solve complex problems effectively
Ability to connect technical matters with financial, risk, and operational impact
Superior client relationship skills; comfortable addressing challenging issues
Thrives in a fast-paced, rapidly changing environment
Strong communicator with executive presence
Able to work independently across time zones and geographies while remaining a strong team player
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

upstream planning exposure a plus
Tertiary qualifications in Real Estate and/or Finance advantageous

Responsibilities

Sets the vision and strategy for the North/South America account plan, ensuring exceptional client delivery
Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers
Sets prioritization frameworks, deal pursuit criteria, and execution timelines to optimize portfolio performance
Runs financial analysis on transaction alternatives, including lease-vs-buy decisions and term optimization
Builds business cases for real estate decisions, incorporating occupancy cost, benchmarking, and risk
Serves as single point of contact for TM service delivery and escalations
Turn Client Requirements and Transaction Strategy into Actionable Objectives
Owns TM contractual obligations to the client
Manages relationships with key stakeholders across client 's organization
Develops and implements the account business plan
Aligns team priorities with client's key business drivers
Attracts, hires, and retains top talent; builds team performance through coaching and feedback
Acts as player-coach, personally engaging on select high-priority or complex transactions
Owns account financial targets, including revenue, expenses, and debtors
Design growth strategy to meet client targets, and identifies cross-sell opportunities for JLL products
Meet targets, ensuring costs and incoming revenue are balance and managed properly.
Tracks fee collection and accounts receivable
Ensures contract adherence and achievement of KPIs, service levels, and other contracted metrics
Runs the change control process and manages account governance
Manages all delivery resources, including team recruitment and performance assessment
Owns direct reports' professional development and account succession planning
Drives adoption of technology systems and reporting suited to a fast, high-volume portfolio
Builds and maintains SOPs that keep pace with the account's speed of change
Drives consistency in governance, reporting, and systems across North and South America
Prepares QBRs and supports Lease Administration and PDS teams, as applicable