Senior Director, Training Patient Support Services

Sanofi•Cambridge, MA

5d•$187,500 - $270,833•Onsite

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. Our Team: The Commercial/PSS Training and Leadership Development Team is responsible for the design and delivery of all training needs for field based and some internal based professionals who interact with our customers. We prepare our colleagues for successful interactions our diverse customer base.

Requirements

BA/BS Degree required, preferably in life science or business.
Ideal candidate will have 8 plus years of relevant pharmaceutical/biotech industry experience
Ideal candidate will have experience in specialty pharmaceuticals or biologics, with knowledge of the specialty pharmacy/HUB services environment.
Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing
Ability to influence, collaborate and interact effectively with senior leadership team and cross functional team members.

Nice To Haves

MBA a plus.

Responsibilities

The Director of PSS Training has responsibility for supporting PSS training needs across therapeutic areas.
This person will have responsibility for strategic planning and implementation of world class, process, and any/all necessary PSS related training and skill-based training via eLearning, live meetings, and virtual training and on demand training courses.
This person will also need to provide consistencies across the TAs, where applicable.
Develop, with the PSS Leadership team, the training and development function for the PSS team as well as other PSS trainings for the Business Unit as needed.
The Director of Training PSS will have responsibility for on-the-ground execution and deployment of training experiences.
Assist in the development and execution of comprehensive strategic and tactical plans to support the short- and long-term objectives of the PSS team.
This includes responsibility for implementation and continuous improvement to the following work streams: PSS Onboarding New hire training programs and curriculum Field Training Collaboration/Coordination with “One PSS” training initiatives Build a sustainable ongoing learning journey for PSS Teams (field and home office).
Work closely with all cross functional teams (sales, marketing, market access, etc.) to ensure appropriate integration materials into all new hire and ongoing learning training programs.
Manage, design, and deliver training materials for National Meetings and Area/Zone and Regional, in close coordination with “One PSS” leadership, PSS Leadership, Sales, Marketing, and any other relevant cross functional teams.
Incorporate technology and gamification for end user engagement.
Ensures budgets and schedules meet corporate requirements.
Select, develop, and manage relationships with key agency partners.
Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
Contribute to the “One PSS” training strategy as that continues to be built and evolve by joining a project team to harmonize approach across TA PSS teams.