Senior Director, Technology Optimization & Enhancement

Mammoth Holdings LLC•Alcoa, TN

just now

About The Position

The Senior Director, Technology Optimization & Enhancement is a senior strategic leader responsible for improving, integrating, and scaling the technology ecosystem that supports a rapidly growing, multi-site car wash organization. This role focuses on technology performance, system enhancement, process automation, data enablement, and cross-functional optimization rather than foundational infrastructure build-out. The Senior Director ensures all enterprise and site-level technology platforms operate efficiently, securely, and cohesively to support memberships, revenue growth, customer experience, and real-time operational visibility. Partnering closely with Executive Leadership, Operations, Finance, HR, and Analytics, this leader identifies gaps, eliminates inefficiencies, enhances system utilization, and drives continuous improvement across both corporate and field environments.

Requirements

8+ years of progressive technology leadership experience.
Experience optimizing technology in multi-location operational, retail, or service environments.
Demonstrated success improving system performance and driving automation.
Experience supporting acquisition integration, technology standardization, and AI implementation.
Strong background collaborating cross-functionally with Operations and Finance teams.
Enterprise databases (SQL Server, PostgreSQL, MySQL, Oracle, or similar)
Cloud infrastructure platforms (Azure, AWS, GCP)
Distributed-site network and infrastructure environments
ERP, HRIS, CRM, and operational system integrations
Data warehousing and BI ecosystems
Cybersecurity governance frameworks
POS/payment platforms and operational technology environments preferred
Operationally minded strategist with strong execution capability.
Ability to translate technical improvements into financial and operational impact.
Strong cross-functional influence and partnership skills.
Continuous improvement mindset.
Change leadership experience in growth-oriented environments.
Data-driven decision-making orientation.

Nice To Haves

Experience in car wash, retail, franchise, or multi-unit service industries.
Experience supporting membership or subscription-based business models.
Background working with BI tools (Power BI, Tableau, etc.).
Experience in private-equity-backed or high-growth environments.
Bachelor’s degree in Information Technology, Computer Science, or related field.