(USA) Senior Director, Technology Operations

Walmart • Bentonville, AR

1d • $130,000 - $260,000 • Onsite

About The Position

The Senior Director, Technology Operations is responsible for leading large-scale, cross-functional programs that drive business value and operational excellence. This role requires expertise in program estimation, risk management, stakeholder engagement, business operations, financial management, and technology landscape awareness. The Senior Director, Technology Operations will influence strategic decision-making, ensure optimal resource allocation, and foster a culture of integrity, respect, and continuous improvement.

Requirements

• Proven experience in program management, preferably in a large, matrixed organization.
• Strong knowledge of program estimation, risk management, business operations, and financial management.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to analyze complex business issues, develop business cases, and influence strategic decisions.
• Familiarity with technology trends, business simulations, and industry best practices.
• Demonstrated commitment to integrity, diversity, and continuous learning.
• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.
• Option 2: 9 years’ experience in project management, program management, program operations, or related area.
• 4 years’ supervisory experience.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Lead program estimation, risk assessment, and mitigation across multiple projects, ensuring optimal resource allocation and budget distribution.
• Identify potential risks and design multiple response plans using scenario planning.
• Define and track program success measures and milestones.
• Build consensus among stakeholders through effective communication, data-driven insights, and relationship-building.
• Serve as a trusted advisor, providing timely feedback and influencing product/technology decisions.
• Design and implement business operations processes, assess organizational KPIs, and develop business cases.
• Demonstrate a strong understanding of business fundamentals, finance, and interrelationships across business units.
• Define program implementation strategies, goals, stage gates, and critical delivery paths for large-scale programs.
• Prepare benefits realization plans and monitor program performance using internal and external reporting tools.
• Manage program budgets, oversee delivery schedules, and project ROI for future programs.
• Stay current with technology trends, participate in domain strategy development, and model industry best practices.
• Analyze business objectives and customer needs to develop and implement business strategies.
• Attract, develop, and retain a highly skilled workforce through mentorship, talent development, and succession planning.
• Foster a culture of integrity, ethics, and compliance, supporting Walmart’s values and open-door policy.
• Build strong internal and external partnerships to maximize business goals and community impact.
• Act as a servant leader, modeling humility, self-awareness, and a commitment to Walmart’s mission.
• Deliver business results with a customer-first, omnichannel, and value-driven mindset.
• Drive continuous improvement, support digital transformation, and foster a growth-oriented environment.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director