Director Technology Operations & Security

CES Power•North Las Vegas, NV

1d•Onsite

About The Position

The Director, Technology Operations & Security owns the day-to-day reliability, security, and usability of the company’s technology environment while leading a multi-year transformation toward a high engagement, outcomes focused, data driven operation. This leader combines hands on execution with strong customer service, simplifying a complex current state environment and enabling field, finance, and sales teams to operate efficiently and securely. This role will assist in driving our mobile first transformation focused on enabling work where it happens. This leader will need to help drive our cloud operations and end user computing transformation while working closely with our business to drive success.

Requirements

Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Exceptional ability to effectively flex from strategy to tactics. Strategic thinker with strong analytical skills while executing day to day support needs and builds, implements, and maintains solutions. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that key individuals are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.
Interpersonal Skills: Exude behaviors and tactics to interact with others effectively. Communicate through face to face exchange of thoughts, ideas, feelings, and emotions between two or more people. This includes both verbal and nonverbal elements of personal interaction.
Information Gathering: Conduct systematic and purposeful collection, organization, and interpretation of data, facts, and knowledge to gain insights, make informed judgements, and uncover hidden truths. Excellent problem identification and resolution capabilities.
Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
Confident: Self-assured person, certain of purpose, trusting in their own ability to make critical decisions without seeking the approval of others because they receive that approval internally, they know exactly who they are and when they’ve done a good job.
Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.
Fosters Teamwork: Listens and responds constructively to other team members’ ideas. Offers support for others’ ideas and proposals. Is open with other team members about their concerns. Works for solutions that all team members can support.
Bachelor’s degree in information technology management, business administration, or a related field or equivalent relevant experience.
4+ years in IT operations, infrastructure, or end user computing; at least 2+ years in a team lead or manager role (formal or informal).
Hands on experience with: Apple/macOS and iOS device deployment and management (MDM, device management at scale)
Corporate networks, connectivity, and cloud/SaaS platforms (M365, Azure, AWS required)
Security fundamentals: identity/access management, endpoint protection, backup/recovery, least privilege concepts.
Demonstrated success supporting distributed or field-based teams and solving problems creatively in fastmoving environments.
Strong communication and customer service orientation; visible track record of partnering with nontechnical stakeholders to get things done.
Must be willing to be in the Las Vegas HQ fulltime, travel 25–35% and participate in an on-call rotation to support a global, always on business.

Responsibilities

Simplify and stabilize technology operations
Rationalize and standardize infrastructure, networks, and endpoint environments to align with the technology strategy.
Own core IT operations (end user computing, networks, collaboration tools, on prem and cloud platforms) with a bias toward fast, pragmatic decision making.
Lead corporate owned endpoint transformation
Design and execute the transition from mixed BYOD / Windows / ad hoc devices to a corporate owned and controlled environment, including MDM, asset lifecycle, and support processes.
Ensure field and mobile workers have reliable, secure, and easy to support devices that improve productivity to support devices that improve productivity.
Strengthen security while enabling the business
Implement and maintain practical, robust security controls across M365, cloud services, identity/access, and endpoints, balancing protection with ease of use.
Partner with vendors (e.g., carriers, security, and access control providers) to harden the environment without slowing the business.
Enable data driven operations and ERP centric processes
Ensure infrastructure, integrations, and operations are ready to support ERP and other core business platforms, working closely with applications, commercial platforms, and data teams.
Drive standardization and reliability so the business can trust system data for decision making.
Build a high service, action-oriented IT culture
Model and enforce a “get it done,” progress over perfection mindset with exceptional internal customer service and positive attitude.
Own on call, global support expectations, and vendor management to ensure the business feels supported, informed, and respected.