Technology Operations - Associate Director

Fitch Group • New York, NY

18h • $130,000 - $150,000 • Hybrid

About The Position

The Associate Director of Technology Operations leads the L2 team—comprising Cloud Administrators and System Administrators—responsible for operating and maintaining Fitch’s IT platforms. The role ensures systems are healthy, secure, reliable, high-performing, and compliant; coordinates day-to-day operations; drives best practices; and partners with stakeholders to meet SLAs and deliver initiatives.

Requirements

• Proven Proficiency in monitoring and alerting tools (e.g., Datadog, logic monitors), including designing dashboards and alerting strategies aligned to SLO’s.
• Handson experience with configuration tools such as Ansible and Infrastructure as code (Terraform), including setting standards, code reviews and CI/CD integration.
• Strong scripting skills in Python; ability to automate manual processes and leverage APIs to manage different tools and Cloud service providers.
• Deep experience with AWS Cloud services and troubleshooting common network issues (DNS, firewalls, load balancers); familiarity with orchestration tools and Kubernetes (EKS).
• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously and communicate clearly with stakeholders, providing guidance and escalations as needed.

Nice To Haves

• Hands-on leadership of Kubernetes/containers via EKS or ECS in AWS.
• Demonstrated success in managing tools and services with Terraform at scale, including modules, state management and policy-as code.
• Track Record of automating manual processes with Python leveraging API’s to manage tools and infrastructure reliably.
• Certifications: AWS Cloud Solutions Architect or Sys Ops; Terraform Associate Certification
• If you have experience with Machine Learning and Agentic Operations

Responsibilities

• Lead and mentor the Cloud Solutions Administrators team, setting operational standards and driving best practices across AWS and Azure to ensure systems are healthy, secure, performant, and compliant, while meeting SLAs and stakeholder expectations supporting Fitch's commitment to innovation and optimizing resource utilization for enhanced productivity.
• Diagnose and escalate-resolve complex issues across Linux, Windows and Kubernetes/containerized environments(EKS/ECS), guiding root-case analysis and preventive measures supporting Fitch's objective of delivering seamless and trustworthy service to clients.
• Define and Optimize tool configurations using Infrastructure as Code (IaC), orchestration tools establishing enterprises-sale strategies in backups and monitoring tools aligning with Fitch's goal of maintaining high service reliability and minimizing operational disruptions.
• Architect, implement, and govern automation solutions that streamline processes and increase operational efficiency; establish coding standards and review practices for Python/Java scripts and Terraform to scale automation across the team, aligning with Fitch's goal of growing sustainably with high service reliability and minimizing operational disruptions.
• Manage Zero trust and web filtering solutions to enhance network security and ensure secure access to resources, aligning with Fitch's goal of safeguarding data and maintaining robust cybersecurity measures across the organization.

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed