Senior Director, Technology Operations - Risk Monitoring

Walmart•Bentonville, AR

19d•$130,000 - $338,000

About The Position

Position Summary... The Walmart Marketplace team is one of the fastest growing and most strategic areas within Walmart’s global business portfolio. Our mission is to empower third-party sellers and deliver cutting-edge eCommerce solutions, leveraging the scale, reach, and innovative spirit of Walmart. By joining our team, you will be at the forefront of protecting our platform, driving strategic change, and developing the operational foundations that safeguard millions of daily transactions. The environment is fast paced, highly collaborative, and offers the opportunity to make an outsized impact on Walmart’s future. What you'll do... As the Sr Director, Global Fraud Prevention – Risk, Trust & Safety, you will be the key architect and executive leader driving the end-to-end strategy, and policy for fraud and credit risk monitoring, governance, and execution for fraud prevention, risk management, and trust & safety across Walmart Marketplace. You will influence and drive critical business initiatives, owning all aspects of global fraud policy, strategy and lifecycle risk management, including strategy, program delivery, and performance optimization.

Requirements

Progressive experience in global fraud prevention, risk management, payments, or trust & safety, with experience in a senior/executive leadership capacity.
A proven track record of managing complex business operations at a global enterprise.
Demonstrated strategic thinking, strong analytical acumen, and executive presence.
Exceptional analytical, communication, and leadership skills in high-growth, dynamic environments.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.
Option 2: 9 years’ experience in project management, program management, program operations, or related area.
4 years’ supervisory experience.

Nice To Haves

Advanced degree (MBA, MS, PhD) in Payments, Merchant risk Management, Data Science, Cybersecurity, or related field, or equivalent experience.
Experience leading global fraud, risk, or trust & safety teams in a Fortune 500 or large-scale eCommerce environment.
Deep expertise in payments risk, fraud merchant credit risk, chargeback management, anti-money laundering (AML), and regulatory compliance (PCI DSS, GDPR, PSD2, etc.), or equivalent experience.
Hands-on experience with fraud detection technologies, machine learning platforms, and real-time transaction monitoring systems, or equivalent experience.
Proven success in building and scaling global programs across multiple geographies and regulatory environments, or equivalent experience.
Demonstrated ability to influence and drive change at the executive level, including Board and C-suite presentations, or equivalent experience.
Experience with vendor management, contract negotiation, and strategic sourcing for fraud and risk solutions, or equivalent experience.
Multilingual or international experience in managing risk withing US, China, Canada, Mexico, Eu, UK a plus.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Fraud Prevention Strategy, Leadership & Governance Set the vision and develop the long-term global fraud prevention and risk management operating model to protect Walmart Marketplace, ensuring alignment with organizational priorities and customer trust mandates.
Develop and implement comprehensive lifecycle monitoring strategy programs for fraud, risk, and trust & safety teams to ensure they are equipped with the necessary capabilities, risk intelligence and ownership of scorecard to manage loss within a growth enabled risk appetite framework which provides exceptional protection.
Establish robust seller risk controls, assurance and governance frameworks to continuously monitor and improve the performance of fraud prevention and credit risk mitigation, ensuring adherence to best practices and industry standards.
Champion continuous process enhancement and operational rigor, ensuring every initiative is grounded in measurable performance outcomes and an unwavering commitment to platform integrity.
Executive Performance Management & Operational Excellence Establish and oversee enterprise-wide KPIs, SLAs, and analytics frameworks; leverage deep data insights to define new targets, identify emerging risks, and drive transformative improvements in fraud detection, risk mitigation, and trust & safety.
Lead regular business reviews and regular executive briefings with both Walmart and partner C-suite leaders, ensuring transparency, accountability, and rapid resolution of escalation issues.
Drive global implementation of best-in-class technologies, automation strategies, and operational innovations that redefine fraud prevention and elevate risk automation to scale the Marketplace growth while balancing P&L and customer friction.
Cross-Functional Influence & Business Partnership Partner with Product, Technology, Operations, Compliance, and Finance leaders to co-create and deploy fraud prevention and trust & safety strategies, ensuring seamless alignment between internal initiatives and partner capabilities.
Champion the development and adoption of next-generation risk assessment methodologies, resource optimization models, and innovation pilots that unlock new value for sellers and customers.
Serve as Walmart’s thought leader and subject matter expert in fraud prevention and risk management, representing the company in industry forums and steering critical projects affecting Walmart’s brand and customer trust.
P&L Management, Financial Optimization & Growth Own budget planning and management for global fraud prevention operations, driving resource allocation strategies that balance cost, experience, and scalability.
Identify and deliver significant cost reduction initiatives, unlock operational synergies, and enable rapid business growth through strategic sourcing, automation, and process reengineering.
Senior Leadership Development & Organizational Excellence Inspire, develop, and manage a team of high-performing leaders and managers across global fraud prevention, risk, and trust & safety operations.
Build a culture rooted in accountability, diversity, collaboration, innovation, and continuous improvement.
Mentor emerging Walmart talent, supporting organizational capability building, succession planning, and career advancement opportunities.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .