Head of Technology and AI Innovation - Life Sciences

Salesforce•Washington DC, NY

3d•$191,100 - $320,600

About The Position

The Senior Director, Technology and AI Innovation – Life Sciences defines and accelerates the AI-enabled delivery strategy for Salesforce’s global Life Sciences Professional Services business. The role connects Professional Services, Customer Success, Product Management, Engineering, and Global Delivery so that customer implementation experience informs product evolution, AI innovation, and delivery transformation. Across a growing portfolio of global Life Sciences implementations, the leader identifies delivery patterns, prioritizes innovation investments, and helps shape industry-specific AI capabilities, reusable assets, and delivery accelerators. The role leads a global team focused on industry innovation, architecture, delivery excellence, and AI enablement. It establishes a continuous feedback loop between customer engagements and scalable delivery capabilities, and drives measurable improvements in customer outcomes, delivery productivity, AI adoption, and operational excellence. The position also defines and governs a portfolio of Life Sciences AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions, measuring adoption, business impact, and value realization.

Requirements

15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations.
Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.
Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.
Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation.
Experience leading global, cross-functional organizations and influencing without direct authority.
Strong executive communication, strategic thinking, and stakeholder management skills.

Nice To Haves

Experience with AI-enabled delivery models, Agentforce, agentic technologies, automation platforms, or enterprise AI solutions.
Salesforce Life Sciences Cloud or broader Salesforce ecosystem experience.
Experience building industry accelerators, reusable implementation assets, or customer success frameworks.
Background in healthcare, pharmaceuticals, medical devices, biotechnology, or regulated industries.

Responsibilities

Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across Salesforce’s global Life Sciences portfolio.
Identify common patterns across customer engagements and translate them into opportunities for AI, automation, reusable assets, implementation accelerators, and delivery innovation.
Establish a continuous feedback model that turns implementation experience into scalable delivery capabilities.
Define the roadmap for Life Sciences-specific agentic delivery capabilities to improve implementation quality, delivery productivity, and customer outcomes.
Prioritize AI assets, accelerators, reusable frameworks, and implementation capabilities that address the gap between current product capabilities and customer demand.
Recommend strategic investment priorities for industry-specific AI innovation and partner with Professional Services Technology to bring capabilities to market.
Serve as the primary liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences.
Translate customer and delivery feedback into actionable product enhancements, roadmap priorities, and implementation best practices.
Partner with Product Engineering so implementation insights influence product strategy and future platform capabilities.
Serve as the executive subject matter expert for Technology and AI Innovation in the Life Sciences industry.
Partner with Professional Services Delivery, Customer Success, Product, Global Delivery Centers, Agentic Innovation, Global Tools & Productivity Engineering, and Global Technology Foundations & Architecture to accelerate AI adoption.
Align industry priorities across delivery methodology, AI investments, reusable assets, and product innovation.
Define and prioritize the portfolio of Life Sciences-specific AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions.
Partner with the ProServ Agentic Innovation Lab and engineering teams to turn customer insights into scalable technical capabilities.
Establish governance to measure adoption, business impact, customer outcomes, and value realization across the innovation portfolio.
Lead and develop a global team of approximately 20 professionals focused on industry innovation, architecture, delivery excellence, and AI enablement.
Foster a culture of innovation, customer obsession, continuous learning, and AI-first thinking.
Drive measurable improvements in customer success, delivery productivity, AI adoption, and operational excellence.
Champion AI-enabled ways of working and accelerate agentic capability adoption across the Life Sciences delivery ecosystem.
Build and develop high-performing leaders and enable reusable solutions and best practices for customers globally.