Senior Director - Technical Program Management, Field Service

Salesforce•San Francisco, CA

3d•$191,100 - $348,600•Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Experience As the Senior Director of Technical Program Management for Field Service, you will be at the helm of the world's #1 AI CRM. In this role, you will be the essential thread connecting product, engineering, and design teams with executive leadership to deliver the Field Service Product Roadmap. You will lead a high-performing team of Technical Program Managers to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine how service is provided in the field. This is a high-visibility leadership role requiring a blend of deep technical fluency, operational rigor, and the executive presence to navigate C-suite priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift.

Requirements

10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment.
5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams.
A well-established record of building and growing teams, managing leaders, and navigating personnel issues.
A comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale.

Nice To Haves

Familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions.
Foundational knowledge or training in AI frameworks and their application in enterprise software.
Professional Agile Scrum certifications such as Certified Scrum Professional – ScrumMaster (CSP-SM) or Certified Scrum Professional – Product Owner (CSP-PO).
A rare ability to translate complex technical roadmaps into business value for non-technical stakeholders.
Lead with composure in high-stakes environments, leaning on a sense of humor and a solution-oriented mindset.

Responsibilities

Define and evolve the Field Service operating model, aligning vision, business goals, and resource allocation across global engineering and product cohorts.
Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
Drive high-cadence forums and Deep Dive reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met.
Act as a catalyst for change within Product & Technology, fostering a culture of innovation while maintaining the rigor of a world-class SaaS delivery engine.
Oversee the end-to-end lifecycle of the Agentforce Field Service portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
Recruit, mentor, and elevate a world-class team of Technical Program Managers, scaling their impact and aligning their growth with Salesforce's long-term AI strategy.