Senior Director, Technical Program Management - AI (Remote Eligible)

Capital One•San Francisco, CA

4d•Remote

About The Position

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms? At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. Role:: This TPM will lead a complex, cross-organizational initiative to transition our engineering environment into its next major evolution: a sophisticated, AI-driven, and self-optimizing ecosystem anchored by robust telemetry and evaluation. You will orchestrate the strategy and execution required to achieve a destination state where data seamlessly drives system-wide experimentation, automated workflows, and holistic operational visibility. This program will transform raw metrics into a proactive AI intelligence layer for measuring impact and accelerating software delivery

Requirements

Bachelor's Degree
At least 9 years of experience managing technical programs
Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle
Experience building and leading a world-class team of technical program managers with a mission to power real-time, intelligent experiences for our customers and associates
Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker

Nice To Haves

9+ years of experience designing and building data-intensive solutions using distributed computing.
5+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS
5+ years of building & leading experienced TPM team
5+ years experience building highly scalable mobile products & platforms
5+ years of experience with Agile delivery
5+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact
Experience in building systems & solutions within a highly regulated environment
Bachelor's degree in a related technical field (Computer Science, Software Engineering)
MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience

Responsibilities

Lead a complex, cross-organizational initiative to transition our engineering environment into its next major evolution: a sophisticated, AI-driven, and self-optimizing ecosystem anchored by robust telemetry and evaluation.
Orchestrate the strategy and execution required to achieve a destination state where data seamlessly drives system-wide experimentation, automated workflows, and holistic operational visibility.
Transform raw metrics into a proactive AI intelligence layer for measuring impact and accelerating software delivery.
Grow and develop a team of TPMs, while also building the foundations for the TPM practice.
Simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives.
Focus on execution, follow-through, accountability, and results.
Work across different functions, organizations, and reporting boundaries to get the job done.
Utilize highly tuned emotional intelligence, be a good listener, and demonstrate deep-seated empathy for teams and partners.