Senior Director, Technical Engagement

Salesforce•Washington, DC

4d•$203,700 - $401,400•Hybrid

About The Position

The Services Sales Solutions Architect Senior Director plays a critical role in the presales process and setting customers up for success by prescriptively shaping, scoping and solutioning applications and functionality leveraging Salesforce Core/PSS and Salesforce related clouds products. Additionally, they will manage a team of Services Sales Solutions Architects. This person serves as a trusted technical advisor to Salesforce customers, providing guidance to Sales & Professional Services teams on Salesforce Core/PSS and Data 360 capabilities and level of effort for implementation, bringing synergies across each customer’s implementations, ensure project implementations are positioned to deliver the highest levels of customer satisfaction, and manage and develop a skilled team of Architects. They are platform experts who are accountable for the oversight of our technical solution approach, quantifying business value and aiding the sales teams to scope the expected outcomes of the engagement. They are internally and externally recognized as a business, industry and product leader. This may include the following: Deep understanding of Salesforce Core/PSS (government solutions preferred) Ability to scope Salesforce projects (and integration with ancillary technology stacks) Pre-Sales solutioning in conjunction with the Solution Engineers Rapid Prototyping using the latest AI acceleration tools Bringing public sector expertise and perspective Ability to drive better outcomes through extensive platform expertise Create deep alignment with customer IT leaders Executive Relationship building

Requirements

5+ years of direct experience delivering and/or overseeing applicable solutions.
12+ years’ experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise.
2+ years of sizing and scoping applicable projects.
Salesforce System Architect Certification (or comparable)
Ability to travel; up to 25%
A successful track record of working effectively in a highly matrixed and fast-growing organization.
Be a proven leader that can grow the competency of their team
A skill in correctly sizing and scoping Salesforce Core/PSS projects.
A passion and belief in the unique value of professional services in a cloud software company.
The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success with Salesforce.
The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.
The ability to partner with customer IT leaders and Salesforce partner leaders to align on the technical implementation of Salesforce and how it adds value to their overall enterprise architecture.
Deep problem solving skills and the ability to help solve problems with minimal background and a fast ramp up.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Nice To Haves

Certified Technical Architect
5+ years’ operating in a pre-sales environment, shaping and scoping large and complex implementation projects
5+ years of enterprise-level project or program management experience
Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities.
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational acumen
Delivery focused: Previous experience leading teams of architects to delivery complex Solutions
Excellent analytical & problem solving skills
Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue

Responsibilities

Lead and support a team of Architects
Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products
Review and monitor other architects work, provide peer reviews and timely feedback
Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
Successfully manage multiple strategic clients simultaneously
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
Show continued professional growth and development