Senior Director, Support Services

Valley Health System • Winchester, VA

9d • Onsite

About The Position

The Senior Director of Support Services provides strategic leadership and operational oversight for a comprehensive service portfolio across a six-hospital system and an expansive medical office building network. This executive role directs the daily operations of Housekeeping, Patient Transport, Mail Room, Call Center, Linen Distribution and Nutrition Services. The Senior Director ensures peak performance in employee engagement, patient satisfaction, and service quality while maintaining rigorous financial discipline and operational excellence.

Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related field is required
• Extensive, verifiable experience leading large-scale support service operations in a multi-site healthcare system.
• A proven track record of delivering measurable results over an extended period is essential.
• Experience leading large Medical Center, MOB network and long-term care facilities.
• Advanced proficiency in financial modeling and budgetary oversight.
• Expertise in regulatory compliance and infection control protocols.
• Superior communication and interpersonal skills to navigate a matrixed executive environment.
• Decisive leadership style focused on high-level execution and continuous improvement.

Nice To Haves

• Baster’s degree (MBA or MHA) is strongly preferred
• Rural and critical access hospital experience is preferred.

Responsibilities

• Develop and execute standardized operational protocols across all facilities to ensure consistency in service delivery.
• Oversees the integration of Support Services to create a seamless support for clinical staff and patients.
• Manage significant annual operating budgets and capital expenditures.
• Identifies cost-containment opportunities, negotiates vendor contracts, and optimizes resource allocation without compromising service integrity.
• Drive high-level execution of patient satisfaction initiatives and meets key metrics.
• Implements quality assurance programs that meet or exceed regulatory standards (DNV, CMS, CDC, and local health department) and maintain a sterile, safe, and welcoming environment for all stakeholders.
• Cultivate a culture of high performance and accountability.
• Lead employee engagement strategies to reduce turnover and enhance morale across diverse service lines, ensuring all team members align with the organization’s mission and safety standards.
• Direct the complex logistics of the system-wide Support Services networks.
• Optimize throughput and through data-driven analysis and technological integration.

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• health savings account
• flexible spending account for childcare
• life insurance
• short-term and long-term disability
• professional development
• discounts to on-campus dining

What This Job Offers

• Job Type: Full-time
• Career Level: Executive