Senior Director, Supply Chain Operations

Glossier•Los Angeles, CA

About The Position

The Senior Director, Supply Chain Operations will be responsible for evolving the scale, efficiency, and effective management of Glossier's vendor and distribution network (3PL, warehousing, and transportation) as well as inventory storage functions for their omni-channel direct-to-consumer business (ecommerce, wholesale, and retail). This role involves responsibility for all processes and budget, with expectations for delivering both short-term and long-term priorities and plans. The ideal candidate is a driven yet compassionate leader with the proven ability to successfully motivate, mentor, and develop a team to represent Operational Excellence across the Glossier brand. This role will work closely with internal teams to lead and develop a first-class supply chain that supports Glossier’s growth and expansion, both domestically and internationally. Omni-channel beauty industry experience is a must.

Requirements

Omni-channel beauty industry experience is required.
10+ years of experience in logistics/inventory control management is required.
Previous experience with ERP, WMS, and e-commerce systems in an omni-channel environment required.
Working knowledge of warehousing operations, inventory, receiving, and order processing.
Experience with managing and launching domestic and international warehouses or 3PL partners required.
Assured ability presenting to and influencing leadership required.

Nice To Haves

Preference for candidates who have previously worked in fragrance, make-up and/or skincare.
Bachelor’s Degree in supply chain, industrial engineering, logistics, business management or a related field is preferred.
Experience in small parcel transportation management and optimization is preferred.
Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc. is preferred.

Responsibilities

Lead strategic planning for current/future storage needs to support direct to consumer, wholesale and retail distribution processes.
Implement a long-term network strategy for omni-channel distribution and storage capacity that will best serve projected growth, geographies, and channels, ensuring the business remains aware and ahead of any constraints or needs.
Establish new vendor partnerships while maintaining current vendor connectivity, rooted in quality, transparency, and efficiency.
Implement processes, SLAs, and influence teams that support Glossier’s growth and service objectives, as well as scale freight expense.
Partner with 3PLs to continually improve and optimize all fulfillment processes including receiving, putaway, picking, shipping, and returns processing.
Work closely with internal and 3PL technology teams to implement and/or upgrade warehouse and material handling systems and automation, where appropriate.
Ensure brand-appropriate delivery promise and post-purchase customer experience is delivered across all fulfillment activities and touchpoints, including packaging and presentation.
Continually work to optimize the sustainability (people, profits, and planet) of logistics, shipping processes, people, and packaging.
Manage and report inventory-related status in fulfillment centers to inform business impact.
Lead and support the resolution of process-related issues and act as an information resource for all things related to distribution and logistics.
Execute seamless customer experience during peak season.
Lead budget management, financial analysis, reporting standards, performance measurement, and communication that provides visibility and guidance for operations teams and senior leadership.
Manage outbound shipping budget and key initiatives to improve service while reducing costs.
Explore and drive opportunities to scale costs through systems improvement and automated processes with a strong ROI.
Develop and evolve management reporting, operational analysis, and provide visibility to key partners.
Create a culture of continual improvement, customer/service focus, and cost optimization aligned with Glossier’s values.
Develop working relationships with other functions to create transparency in reporting, metrics, and service levels.
Implement a playbook of standard operating processes and continuous improvement across the operations team.