Senior Director, Strategic Accounts

Rain • New York, NY

1d • $50,000 - $999,999 • Hybrid

About The Position

Rain is seeking a seasoned Account Manager to join our team, with a dedicated focus on our most strategic accounts. These relationships carry outsized revenue and reputational weight for Rain and require a high-touch, white-glove, deeply relationship-driven servicing model. In this role, you will be a key player in managing these top accounts end-to-end: driving expansions and renewals, leading QBRs, and ensuring Rain shows up as the best possible partner at every stage of the relationship. You will operate in a player-coach model, working closely alongside our existing senior and enterprise account managers.

Requirements

• 8+ years in account management, customer success, or strategic partnerships at a fintech, payments, or crypto company
• A track record owning senior, executive-level client relationships, not just day-to-day account operations
• Experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders
• Comfort operating without a large team on day one. This is a hands-on, embedded role for someone motivated by impact
• Experience navigating escalations that require pulling in engineering, product, or compliance. You need to know how to get the right people in a room and hold them accountable
• Senior roles at both large enterprises and startup or scale-up companies. Demonstrated ability to identify process improvements, build scalable solutions, and thrive in fast-moving, iterative environments

Nice To Haves

• Experience standing up a new team or function from scratch, rather than inheriting an existing one
• Deep familiarity with stablecoins, cross-border payments infrastructure, and card issuing ecosystems
• Existing network across fintech, banking, payments, stablecoin, or broader financial infrastructure ecosystems

Responsibilities

• Embed directly into our most strategic accounts on day one
• Own the senior relationship layer with key leaders across our partners and Rain
• Unblock cross-functional issues fast by collaborate with internal teams to understand customer needs and tailor solutions to ensure needs are being exceeded
• Drive revenue and deepen partnerships by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals, expansions, and QBRs end-to-end
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
• Set the enterprise account management operating rhythm: weekly account health reviews, escalation triage, and internal and third-party coordination on behalf of partners
• Build the playbook for what dedicated enterprise servicing and relationship management looks like at Rain
• Act as the primary advocate internally for our top accounts to make sure their needs shape how we prioritize and build

Benefits

• Unlimited time off (minimum 10 days required)
• Flexible working environment (work from home or office)
• Stipend for home office setup
• Comprehensive health, dental and vision plans for you and your dependents (for US Rainmakers)
• 100% company subsidized life insurance plan (for US Rainmakers)
• 401(k) with a 4% company match
• Equity option plan
• Monthly stipend for health and wellness spending (e.g., gym memberships, fitness classes, massages)
• Team summits (domestic and international offsites)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed