Senior Director Software Quality Engineer

Newrez•Coppell, TX

2d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: The Senior Director Software Quality Engineering is a senior technology leader responsible for establishing and executing on the enterprise vision for software quality across all applications, data platforms, and supporting frameworks. This role will lead the analysis, creation, implementation and governance of modern QE approaches, ensuring robust, scalable, and automated processes that deliver exceptional client-facing solutions. The Senior Director will drive innovation in testing methodologies, automation, performance engineering, quality process and delivery transparency reporting and quality governance in support of continues improvement.

Requirements

Bachelor’s Degree.
10+ years in software quality engineering/assurance and 4+ in leadership roles.
Proven success in executing enterprise quality strategies in complex, multi-platform environments.
Experience with cloud-native architecture and microservices testing strategies.
Familiarity with AI/ML-driven testing tools and predictive analytics for quality.
Background in regulated industries (finance, healthcare, mortgage) with strong compliance knowledge.
Track record of leading enterprise-scale automation transformation
Strong verbal communication skills; strong writing and composition abilities.
Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
Strong influencing and negotiation skills; consultative and collaborative work style.
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
Strong project management and time management capability.
Self-directed and comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, ability to maintain confidential data and information.
High degree of business acumen; strong technical aptitude.
Working on-site at assigned office location.
Regular and punctual attendance adhering to schedule established by leadership.
Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
Sedentary work in a stationary position at a cubicle for prolonged periods of time.
Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Strategic Leadership Implement the enterprise-wide strategy for Software Quality Engineering.
Champion modern engineering practices, including shift-left testing, continuous integration, AI based quality automation and DevOps alignment.
Quality Engineering & Automation: Advance automation frameworks and integrate testing into CI/CD pipelines for rapid, reliable delivery.
Drive adoption of performance engineering, security testing, and resilience strategies.
Introduce progressive testing concepts such as risk-based testing, service virtualization, and AI-driven test optimization.
Quality Assurance & Governance: Establish governance for defect management, compliance, and risk mitigation across all platforms.
Ensure end-to-end test coverage for applications, data, ETL processes, and integrations, including load and performance testing guidance.
Define and enforce standards for documentation, reporting, and quality metrics.
Metrics & Continuous Improvement Develop and report KPIs for product quality health, engineering efficiency, and team performance.
Use data-driven insights to identify gaps and implement process improvements.
People Leadership: Build and scale a high-performing global SQE team.
Recruit, mentor, and develop technical talent.
Promote diversity, inclusion, and a culture of excellence aligned with organizational values.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)