Senior Director Service Delivery

R1 RCM•Remote, IL, IL

3d•$152,163 - $231,483•Onsite

About The Position

R1 delivers technology-enabled solutions that improve patient experience and financial performance for hospitals, health systems, and medical groups. Leveraging revenue cycle expertise, analytics, AI, automation, and workflow orchestration, R1 helps healthcare organizations drive measurable operational results. The Senior Director of Client Service Delivery leads client delivery operations, strengthens executive relationships, and drives service excellence across assigned accounts. Serving as a key liaison between Customer Partners and Operations, this leader translates client priorities into performance insights, actionable strategies, and operational improvements. The ideal candidate brings deep healthcare revenue cycle expertise, strong analytics, and executive-level influence.

Requirements

Bachelor’s degree required; equivalent experience may be considered.
10+ years of experience, including 7+ years in management.

Nice To Haves

Deep healthcare revenue cycle expertise
Strong analytics
Executive-level influence

Responsibilities

Develop executive-ready presentations and client updates aligned to business priorities.
Serve as a functional and technical expert supporting strategy, best practices, optimization, and transformation initiatives.
Lead performance analytics and reporting to communicate results, trends, risks, and opportunities.
Translate insights into actionable strategies, remediation plans, and performance improvements.
Align client and internal teams around shared goals, partnership strength, and accelerated outcomes.
Identify opportunities to improve service delivery, operational performance, and revenue cycle results.
Partner with R1 operations and functional leaders to assess performance, mitigate risk, and drive execution.
Support development and growth of the Revenue Cycle Team.
Perform other duties as assigned.