Senior Director, Segment Head

Fitch Group • New York, NY

3d • $180,000 - $215,000 • Hybrid

About The Position

Fitch Solutions is a leading provider of insights, data and analytics, informing investment strategies, strengthening risk management capabilities and helping identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.

Want to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/

Fitch Solutions is currently seeking a Senior Director – Segment Head / Team Lead, Americas Sellside Account Management (North American Regional Banks) based out of our New York office.

Requirements

• Strong experience in account management and commercial leadership in market intelligence, data, research, analytics, or adjacent financial services solutions.
• Experience working with banks (or within banking), with knowledge of capital markets—particularly fixed income.
• Proven track record of delivering high retention outcomes, growing revenue within existing accounts, and successfully navigating complex negotiations.
• Executive presence and ability to build relationships across senior stakeholders, procurement, and end users.
• Strong communication and presentation skills (PowerPoint a plus).
• Strategic and analytical mindset with comfort using data to drive priorities and decisions (“Be Data Driven”).
• Ability to travel as needed (typical expectation in similar roles is up to ~30%).
• Demonstrated experience leading, scaling, and performance-managing commercial teams in complex, multi-product environments.

Nice To Haves

• Deep network within North American Regional Banks (C-suite / treasury / credit / risk / capital markets / investment teams).
• Demonstrated ability to develop account plans that align client strategy and performance to adoption and growth outcomes.
• Proven success structuring complex, multi-product commercial agreements and influencing internal stakeholders on pricing strategy.
• Confident representing the firm externally (industry events, panels, client forums) as a segment leader and trusted advisor.

Responsibilities

• Own the North American Regional Banks segment strategy: account coverage model, client engagement standards, retention risk management, and growth priorities.
• Build a culture of accountability aligned to the Commercial organization’s principles (e.g., “Own Your Outcomes,” “Know Your Customer,” “Be Data Driven”).
• Serve as an internal voice of the segment—sharing market feedback to inform product positioning, packaging, and commercial priorities.
• Translate firm-wide commercial priorities into clear segment-level objectives, operating rhythms, and success metrics for the team.
• Accountable for renewal outcomes across the segment, ensuring the team consistently executes a disciplined, client-centric renewal process aligned with company goals.
• Set expectations, cadence, and governance for the renewal motion, including renewal calendars, risk identification, action planning, executive-level coverage, and clear escalation paths.
• Ensure the team leads contract negotiations effectively, providing guidance and escalation support on complex or high‑risk renewals.
• Drive consistent best practices across the segment for multi-year renewals, price realization, and enterprise-wide relationship coverage.
• Monitor renewal health, risks, and performance trends, intervening where necessary to unblock issues and ensure predictable retention and renewal outcomes.
• Ensure the team effectively positions and expands adoption of the full Fitch Solutions portfolio across the segment, including: Credit research, investment recommendations, and fixed income data services across IG, HY, Structured Finance, and Loans; Credit risk solutions supporting counterparty risk workflows; Industry and country macro research and data; Sustainability insights across securities, entities, and countries.
• Set clear expectations for end-to-end relationship management, ensuring account managers coordinate effectively with Customer Success, Solutions Architects, and Sales Specialists to drive deeper, broader client engagement.
• Oversee account planning and white-space identification across the segment; ensure disciplined execution of expansion strategies and measurable progress against growth priorities.
• Partner with cross-functional leaders to ensure the right expertise is deployed into key opportunities and that client-facing teams deliver a coherent, consistent value message at senior decision-maker levels.
• Provide inspirational leadership, coaching, and performance management to a team of account managers, building a culture of peak performance, continuous development, and client-first execution.
• Hire, onboard, and develop talent; create repeatable playbooks for renewal management, account planning, and executive engagement.
• Set clear performance expectations and success measures for the team, holding direct reports accountable for outcomes across retention, expansion, and client engagement quality.
• Ensure accurate forecasts and reporting on renewals, retention risk, and expansion pipeline; drive dependable commits and predictability.
• Institute structure and guidance around best practices and CRM adoption to improve visibility, data quality, and decision-making.
• Engage in territory/account planning, including organizational mapping, using available data to develop informed strategies.

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed