Senior Director, Sales Operations

Bullhorn•Remote NOAM - Massachusetts, MA

About The Position

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone. About the Role As Sales Operations Senior Director, you'll ensure leadership can make sound, fact-based decisions as a strategic business adviser to the global sales organisation. You'll develop reporting and analysis packages, lead the quota-setting and compensation components of annual planning, and support the sales department's day-to-day needs and broader revenue initiatives. This is a strategic role that demands excellent interpersonal skills, comfort navigating complicated, open-ended situations, and the ability to multi-task in a fast-paced environment. You'll act as a trusted adviser, data manager, and owner of the back-end processes that make our go-to-market seamless. A typical day will include… Architecting and driving business transformation initiatives to optimise the global sales engine and maximise revenue growth as we scale Shaping and refining the global go-to-market strategy in partnership with executive leadership Owning our go-to-market tech stack (e.g. Salesforce, CPQ, sales engagement and enablement tools) and shaping how the team uses AI to work more efficiently Influencing executive stakeholders through data storytelling and evidence-based recommendations to guide corporate investment and strategy Evaluating and evolving how the Sales Operations team itself is structured and resourced to best serve the business Spearheading global annual planning, including complex quota-setting, territory design and compensation philosophies that drive high performance Directing cross-functional alignment between Sales, Marketing, Finance and IT to create a frictionless lead-to-cash lifecycle Leading, inspiring and developing a high-performing, geographically dispersed global team

Requirements

10+ years of leadership experience within Sales Operations, ideally within a fast-growing High-Tech or SaaS business (staffing sector experience also considered)
Strong executive presence and can confidently present to and influence C-suite stakeholders
Not afraid to challenge senior stakeholders and hold your own - you bring a point of view rather than just executing what you're asked
Happy to get hands-on and lead by example, not just operate at a strategic distance
Extensive experience leading complex organisational change and large-scale business transformations
A seasoned cross-functional leader, able to drive alignment and results across global, matrixed organisations
Demonstrated ability to build, scale and mentor high-performing teams
Bachelor’s degree in business or a related field (MBA or advanced degree preferred)

Responsibilities

Architecting and driving business transformation initiatives to optimise the global sales engine and maximise revenue growth as we scale
Shaping and refining the global go-to-market strategy in partnership with executive leadership
Owning our go-to-market tech stack (e.g. Salesforce, CPQ, sales engagement and enablement tools) and shaping how the team uses AI to work more efficiently
Influencing executive stakeholders through data storytelling and evidence-based recommendations to guide corporate investment and strategy
Evaluating and evolving how the Sales Operations team itself is structured and resourced to best serve the business
Spearheading global annual planning, including complex quota-setting, territory design and compensation philosophies that drive high performance
Directing cross-functional alignment between Sales, Marketing, Finance and IT to create a frictionless lead-to-cash lifecycle
Leading, inspiring and developing a high-performing, geographically dispersed global team