Senior Director Retail Store

Comcast • Royal Oak, MI

2d

About The Position

This job leads diverse and complex functions within retail sales, shaping strategies that drive financial performance and customer satisfaction. It directs the development of organizational objectives and operational execution, ensuring cohesive alignment with broader business goals. The role manages cross-functional teams and initiatives, fostering innovation and excellence in a global retail context.

Requirements

• 10 Years + Relevant Work Experience
• Bachelor's Degree (or combination of coursework and experience, or extensive related professional experience)

Nice To Haves

• Skills: Collaboration, Customer Experience (CX), Customer Satisfaction, Customer Service, Ideation, Retail Sales, Strategic Objectives

Responsibilities

• Crafting strategic plans for sales, service, and financial targets to guide Customer Service Centers toward achieving corporate goals
• Overseeing operational routines including sales enhancement, cash management, customer experience, and security within retail environments
• Delivering strategic counsel to Divisional, Regional, and Market area teams, improving sales effectiveness and fostering team engagement
• Facilitating cross-functional collaboration with other leadership to drive company-wide initiatives and share best practices
• Steering the recruitment, training, and professional development of staff in sales techniques, product knowledge, and customer service excellence
• Synthesizing customer and financial data to produce insightful reports that measure performance against budgets and inform strategy adjustments
• Nurturing cross-functional partnerships to ensure responsiveness and adaptability in a retail setting, including flexible scheduling
• Championing adherence to corporate policies and industry regulations to safeguard company standards and mitigate risk
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Director