Senior Director, Responsible AI

RBC•Toronto, ON

2d•Onsite

About The Position

The Senior Director, Responsible AI is responsible for orchestrating and coordinating the AI Group's communication strategy with regulators across multiple jurisdictions. This strategic leadership role ensures that all regulatory communications reflect RBC's commitment to responsible AI principles while maintaining consistency, integrity, and technical robustness across the organization. The role bridges internal stakeholder coordination across business units and functions with external regulatory engagement, and progressively evolves to include driving AI risk literacy and responsible AI education initiatives enterprise-wide.

Requirements

Bachelor's degree in a relevant field (e.g., Business, Finance, Law, Computer Science, Risk Management, or equivalent professional experience)
10+ years of professional experience in financial services, regulatory affairs, or risk management
Minimum 5 years of direct experience liaising with financial regulators or regulatory bodies
Demonstrated experience in IT risk management, governance frameworks, or technology governance
3+ years of people leadership and team management experience
Proven ability to translate complex technical concepts for non-technical audiences
Track record of developing and implementing large-scale organizational communication or education initiatives
Experience working in matrix organizational environments and coordinating across multiple stakeholders
Regulatory Acumen - Deep understanding of financial regulatory frameworks across multiple jurisdictions; ability to navigate complex regulatory landscapes; demonstrated success in regulatory engagement and submissions.
Technical Proficiency - Sufficient technical depth in risk management and technology to effectively communicate with regulators; ability to understand and articulate technical governance frameworks; fluency in AI/ML concepts and terminology.
Stakeholder Coordination - Exceptional ability to coordinate across diverse internal stakeholders; strong cross-functional leadership; experience managing competing priorities and building consensus.
Communication & Storytelling - Exceptional written and verbal communication skills; ability to craft compelling narratives that inspire organizational commitment; talent for distilling complex topics into clear, engaging messages.
Strategic Thinking - Ability to develop forward-looking regulatory and organizational strategies; capacity to anticipate emerging issues; strategic vision for responsible AI culture building.
Project Management - Strong ability to manage multiple initiatives simultaneously; experience developing and executing large-scale organizational programs; track record of delivering results on schedule.
Change Management - Experience driving organizational culture change; ability to influence without direct authority; skill in overcoming resistance to new initiatives.

Nice To Haves

Professional certification in IT risk management (e.g. CISSP, CRISC)
MBA or advanced degree in Business, Technology, Law, or Risk Management
Certifications in AI governance, ethics, or responsible technology
Experience in financial regulatory bodies or supervisory roles

Responsibilities

Orchestrate and coordinate AI Group's regulatory communication strategy across different jurisdictions
Develop messaging frameworks that align with RBC's Responsible AI principles
Ensure all regulatory submissions and communications maintain technical accuracy and organizational consistency
Coordinate with business units and functions across the bank to ensure consistent messaging to regulators
Act as central point of liaison between AI Group and other departments with respect to regulatory engagements
Resolve conflicts and ensure unified organizational voice in regulatory communications
Partner with HR and Corporate Communications to develop and drive AI risk literacy programs across the bank
Design and deliver training initiatives on responsible AI principles
Create compelling content and educational materials that increase organizational AI fluency
Develop and deliver storytelling-based communication initiatives to educate and inspire employees about RBC's Responsible AI principles
Build organizational commitment to responsible AI practices
Establish thought leadership on AI governance and responsible innovation
Monitor regulatory landscape and emerging best practices
Provide recommendations for evolution of RBC's Responsible AI framework
Maintain documentation and reporting on regulatory engagement activities