Senior Director, Provider Experience

Oscar Health•New York, NY

1d•$218,592 - $286,902•Hybrid

About The Position

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes. You will report into the Vice President of Provider Integration & Experience.

Requirements

A bachelor's degree or commensurate 4 years of experience
15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
7+ years experience collaborating and influencing at the executive level
5+ years experience defining and deploying strategies for organizations at the company level

Nice To Haves

Master's degree from top-tier program in business, health administration, or related field

Responsibilities

Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
Be the voice of and advocate for the provider experience internally and externally.
Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
Effectively communicate goals and findings and drive organizational change management.
Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
Leverage data to drive insights, root cause analysis and ROI assessments.
Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
Compliance with all applicable laws and regulations
Other duties as assigned